Service Rep (SaskTel Stores - ISR)

At SaskTel, big ideas come to life. We're a team of curious thinkers, bold innovators, and problem-solvers who make technology work better for people, businesses, and communities across Saskatchewan. Bring your energy, share your ideas, and help us shape what's next.

Service Rep (SaskTel Stores - ISR)
Location: Regina, SK
Number of Positions: 1
Salary: $27.97/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)
Type of Position: Perm Part Time
Closing Date: 11/19/2026

POSITION OVERVIEW
Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive.

TYPICAL DUTIES & RESPONSIBILITES
(Not all inclusive or applicable to all assignments)

1. Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
2. Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
3. Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
4. Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
5. Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
6. Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
7. Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
8. Participates in sales campaigns and retention activities on an initiated and/or demand basis.
9. Maintains related reports.
10. Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
11. Monitors/administers stock inventory for products available through the retail outlet.
12. Assists other internal departments as required.

QUALIFICATIONS

1. Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
2. Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
3. Working knowledge of SaskTel’s products and services.
4. Analytical, problem-solving, and decision-making abilities.
5. Working knowledge of personal computers and various software applications.
6. Ability to multi-task.
7. Ability to plan and organize in a self-directed and public environment.
8. Ability to work under continual pressure, and adapt to a constantly changing work environment.
9. Keyboarding skills 20 WPM.
10. Successful completion of prescribed training courses.

SPECIFICATIONS

1. Customer contact is primarily face to face and occasionally over the phone.
2. Occasional overtime may be requetsed.
3. Work shifts as per the Collective Agreement.
4. Neat appearance and appropriate busines attire is mandatory.
5. Occasional travel may be requested.
6. Complies with all safety, health and environmental policies, programs, and standards at all times.

PHYSICAL DEMANDS

1. Light to medium effort.
2. Occasional heavy effort.

ENVIRONMENTAL CONDITIONS

1. Works inside.

#LI-POST

What makes SaskTel special is our people, and the fun, connected culture we create together. Our highly engaged employees bring diverse perspectives, collaborate across teams, and turn fresh thinking into meaningful results. Experienced leaders are there to listen, coach, and champion your growth, giving you opportunities to take on new challenges, build your skills, and move your career forward. Here, you can be yourself, feel supported, and do work you're proud of alongside people who celebrate ideas, achievements, and each other.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.
Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

SaskTel may use technology-assisted tools, including artificial intelligence (AI), to help review and assess applications. All hiring decisions are made by qualified members of our recruitment team.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider.

As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel's Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at [email protected].