Posted 9 months ago
Specialist, Information Technology
@ ReturnPro
Brantford, Ontario
Overview
ReturnPro is hiring a full-time IT Support Specialist to handle helpdesk tickets, desktop and network support, and hardware and software maintenance. The role also covers training employees, vendor coordination and on-boarding and off-boarding. Candidates need 3+ years of IT experience and A+ certification.
Responsibilities:
- Provide desktop, laptop and peripheral support via the internal helpdesk
- Install, maintain and troubleshoot hardware, network equipment and software
- Train new and existing employees on technology and security practices
- Administer telephone systems and maintain software and hardware licences
- Assist with network administration and deployment projects
Requirements summary:
- 3+ years of experience in information technology
- A+ certification; Network, Cisco or CompTIA certifications preferred
- Expert Windows 10 and Office 365 troubleshooting
- Ability to explain technical issues to technical and non-technical staff
- Strong organizational, time management and project management skills
Tools & skills
Source and dates
Employer career site / ATS feed · paycom
- Employer posting date
- 2026-02-01
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | A+, Network certification, Cisco, CompTIA |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ReturnPro
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Solving returns for retailers, brands, and marketplace sellers through SAAS, Supply Chain, and ReCommerce.
Full company description
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply chain services that bring products back to life and back to market. What We Do Returns SaaS Platform: Our intelligent returns platform automates decision-making with data-driven logic, simplifying complex workflows and integrating seamlessly across the entire retail ecosystem—from order management to reCommerce marketplaces. Supply Chain Services: Across 2.8 million square feet of specialized facilities, our teams handle everything from data wiping and refurbishment to repackaging and testing—ensuring each product is ready for resale and value recovery. ReCommerce Services: We manage the full reCommerce process for overstock and distressed inventory, maximizing recovery value while minimizing waste. The ReturnPro Impact 100M+ pounds of goods saved from landfills 16M+ units refurbished, repackaged, and resold 2.8M sq. ft. of operational excellence across North America Why Leading Retailers Choose ReturnPro * Boost revenue by saving the sale, promoting repeat business, and turning returns into profit. * Enhance customer satisfaction through a seamless, transparent post-purchase experience. * Drive operational efficiency by improving visibility and resource utilization. * Achieve sustainability goals by extending product lifecycles and reducing waste. At ReturnPro, we combine technology, data, and human expertise and care to help the world’s top retailers, brands and marketplace sellers recover more, waste less, and build a smarter, circular future for retail. Learn more: returnpro.com
- LinkedIn followers
- 12,519
- People associated on LinkedIn
- 480
- Reported office locations
- 20200 W Dixie Hwy, Suite 1005, Miami, FL 33180, US
- 2001 Leestown Road, Frankfort , KY 40601, US
- 153 Gibbons Rd, Blacksburg, South Carolina 29702, US
- 1203 N. 6th Street, #6, Rogers, AR 72756, US
- Business categories
- Construction
- Information Technology
- SaaS
- Supply Chain Management
- Other recorded names
- ReturnPro
- Specialties
- Reverse Logistics
- Forward Logistics
- SAAS
- Supply Chain
- RMA
- Dropship
- B2C
- B2B
- Marketplace integration
- Customer service
- Supply Chain Management
- Refurbishment
- Warehouse Management
- Robotics
- Inventory Management
- Omnichannel
- Data Analytics
- Data Driven Technologies
- Repricing tools
- UPC Database
- UPC Management
- Data Warehousing
- and Fraud Mitigation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 1,001-5,000 employees |
| Headquarters | Miami, FL |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Reverse LogisticsForward LogisticsSAASSupply ChainRMADropshipB2CB2BMarketplace integrationCustomer service |
| Open jobs on Jobsy | 7 |
| View page |
Position: Specialist, Information Technology
Position Summary:
ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.
Primary Responsibilities:
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
Provide training and technical support to internal employees
Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk
Prepare estimates used by management for purposes of planning, organizing, and scheduling work
Provide training to new employees and other training sessions as required
Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories
Regularly evaluate our IT systems to ensure they meet the necessary demands
Assist directors and managers with network administration tasks
Educate teammates about network security and best practices for computer usage
Install, update, and troubleshoot software used within the organization
Install and troubleshoot network-related equipment such as patch panels, switches, and cabling
Administer telephone communications for internal staff including cellular and internal phone system
Utilize internal asset control systems to maintain software and hardware licenses and inventories
Help to maintain current security standards and assist in the ongoing development of our security infrastructure
Work with IT Lead on network engineering to support best practices for the network infrastructure
Assist in hardware and software deployment projects and rollouts
Facilitate the on-boarding and off-boarding of teammates
Interact with third-party service providers and vendors as needed to support core duties
Qualifications
Requirements:
Ability to explain technical issues to technical and nontechnical staff
A+ Certified
Network, Cisco, or CompTIA certifications preferred
Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older
3+ years of experience in information technology
Familiar with a range of on-prem and SaaS software and hardware
Knowledge of hardware technology and concepts
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict-resolution skills
Excellent organizational skills and attention to detail
Ability to act with integrity, professionalism, and confidentiality
Strong time management and project management skills
Demonstrated initiative
Ability to think creatively and problem-solve when faced with new challenges
Ability to work independently, multi-task, and deliver quality work in an efficient manner
Ability to manage competing priorities
Ability to succeed in a team environment
Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions
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