Sr. Business Systems Analyst

Join Us as a Senior Business Systems Analyst

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

Working closely with business leaders, application delivery teams, developers, quality assurance, data teams, vendor partners, and your peers, we are looking for a Senior Business Systems Analyst to join our IT team.

In this role, you will lead the analysis of complex business needs, translate them into clear system requirements and solution designs, optimize business processes, support application configuration, and help drive the delivery of reliable business and technology solutions.

You will play a key role across the full delivery lifecycle by connecting business objectives with technical delivery, facilitating decisions, managing requirements and traceability, supporting testing and implementation, and ensuring solutions deliver practical value. You will work across insurance platforms, integrations, reporting and data solutions, and third-party applications while contributing to the continued maturity of our business analysis practices.

If you enjoy solving complex problems, building strong stakeholder relationships, and finding better ways to use technology to support the business, this may be the opportunity for you.

What You Will Be Doing

Business Analysis & Requirements

• Elicit, analyze, document, prioritize, and validate complex business, functional, non-functional, and system requirements.
• Translate business needs into clear technical specifications, user stories, process models, acceptance criteria, and solution documentation.
• Lead requirements workshops and discovery sessions with business stakeholders, technical teams, and vendor partners.
• Analyze current-state processes and systems, identify gaps and opportunities, and recommend practical future-state solutions.
• Maintain requirements traceability and manage changes to scope, requirements, assumptions, and decisions throughout delivery.

Solution Delivery & Application Support

• Partner with developers, quality assurance, data teams, architects, vendors, and business stakeholders to design and implement business and system solutions.
• Support configuration changes and validate that application behaviour aligns with approved requirements and business rules.
• Provide analysis across enterprise applications, integrations, APIs, reporting solutions, and data-centric processes.
• Contribute to backlog refinement, estimation, sprint planning, release planning, production readiness, and implementation activities.
• Support production issue analysis, root cause investigations, remediation planning, and continuous improvement initiatives.
• Create and maintain high-quality delivery documentation, including requirements, process flows, solution designs, decision logs, test artifacts, and knowledge materials.

Testing, Implementation & Adoption

• Develop or review test scenarios, test cases, and acceptance criteria to confirm complete coverage of business requirements.
• Coordinate and support system testing, integration testing, regression testing, and user acceptance testing.
• Identify, document, track, and support the resolution of defects, requirement gaps, and implementation risks.
• Support change readiness, training, communications, and knowledge transfer for new or enhanced systems and processes.
• Validate post-implementation outcomes and recommend opportunities to improve solution performance, usability, and business value.

Stakeholder Leadership & Practice Development

• Build trusted relationships with business leaders, subject matter experts, delivery teams, and vendor partners.
• Communicate complex business and technical information clearly to both technical and non-technical audiences.
• Facilitate decisions, resolve ambiguity, surface risks and dependencies, and help stakeholders reach alignment.
• Provide guidance and informal mentorship to other analysts and contribute to consistent business analysis standards, templates, and ways of working.
• Promote collaboration, accountability, knowledge sharing, and continuous improvement across delivery teams.

Who You Are

You are an experienced Senior Business Systems Analyst who approaches challenges with an analytical, organized, and curious mindset. You can move comfortably between business strategy, operational detail, and technical delivery, and you are skilled at turning complex or ambiguous needs into clear, actionable solutions.

You are a collaborative and credible partner who communicates effectively, asks thoughtful questions, and builds consensus while maintaining momentum. You are a self-starter with strong ownership and accountability who can manage competing priorities, work effectively in a lean team, and roll up your sleeves when needed.

You are committed to practical delivery excellence and continuous improvement. You understand that successful solutions require strong requirements, thoughtful design, effective change support, and close collaboration across business, technology, and vendor teams.

What You Bring

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related discipline preferred
• 5+ years of experience in business analysis, business systems analysis, systems delivery, application implementation, or a related role.
• Experience leading analysis for complex, cross-functional initiatives and working across the full software delivery lifecycle.
• Commercial Property & Casualty insurance experience in a Business Analyst or Business Systems Analyst role.
• Experience working with enterprise applications, policy administration systems, integrations, reporting, and data-centric solutions.
• Experience working in Agile delivery environments and collaborating with internal teams and external vendors.
• IIBA, project management, Agile, or related certification is considered an asset.
• Equivalent combinations of education, certifications, and practical experience will be considered.

Core Competencies & Soft Skills

• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Strong stakeholder management, negotiation, and consensus-building skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, dependencies, and deadlines in a dynamic environment.
• Self-motivated with a strong sense of ownership, accountability, and follow-through.
• Collaborative and team-oriented, with the ability to work effectively across business and technical teams.
• Curious, adaptable, and committed to continuous learning and improvement.
• English fluency is required; French language proficiency is considered an asset.

Technical & Domain Skills

• Business Analysis: Strong knowledge of requirements elicitation and management, process analysis, solution assessment, business rules, user stories, acceptance criteria, and traceability.
• Process Modelling: Experience documenting current-state and future-state processes using workflow diagrams, process maps, or similar modelling techniques.
• Data & SQL: Working knowledge of SQL and relational databases, including PostgreSQL and/or Microsoft SQL Server, for data analysis and validation.
• Systems & Integrations: Experience analyzing enterprise applications, system interfaces, APIs, integrations, and data flows.
• Testing: Experience supporting test planning, functional testing, regression testing, integration testing, defect triage, and user acceptance testing.
• Agile Delivery: Experience participating in backlog refinement, sprint planning, estimation, release planning, and other Agile or Scrum practices.
• Insurance Knowledge: Strong understanding of commercial insurance workflows, products, underwriting, policy administration, and related business processes.

This posting is for an existing vacancy at Tokio Marine Canada. We are actively hiring for this position and encourage qualified candidates to apply.

Tokio Marine Canada may use AI tools during the recruitment process to assist with screening, assessment or selection of applicants for a position.

The anticipated base salary range for this position is (90,000-110,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences. At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE values guide everything we do:

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.