Posted 29 days ago
Sr. Customer Success Manager
@ PointClickCare
Remote in Canada
Overview
PointClickCare is hiring a Senior Customer Success Manager to manage enterprise client partnerships and drive value from its healthcare software solutions. The role works at the C-level with executive leadership, owns joint success plans, and manages churn risk. The posting states the role is remote with travel to client locations as required.
Pay:
$102,800–$128,500 a year
Responsibilities:
- Manage enterprise client partnerships and optimize use of solutions
- Build and deliver joint customer success plans
- Advise client executive leadership as a trusted business partner
- Manage churn risk, escalations and save plans for at-risk accounts
Requirements summary:
- Experience in a customer-facing SaaS or tech role
- Healthcare sales, account management or customer success experience with enterprise customers
- Proven track record of sustaining and growing relationships
- Bachelor's degree or equivalent practical experience with CRM tools
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: minimal |
| Work setting | Home, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PointClickCare
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our mission is to help every provider deliver exceptional care
Full company description
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
- LinkedIn followers
- 379,645
- People associated on LinkedIn
- 2,279
- Reported office locations
- 8 Spadina Ave, Toronto, Ontario M5V 0S8, CA
- Business categories
- Health Care
- Elder Care
- Software
- Enterprise Software
- SaaS
- Web Browsers
- Other recorded names
- PointClickCare
- Specialties
- Electronic health records
- EHR
- EMR
- long-term care
- software
- SaaS
- nursing homes
- eMAR
- Point of Care
- and health information platform
- Profile identifies a recruitment agency
- No
- Reported total investment
- 229,978,523
Currency and observation date were not supplied; this is not a current valuation or a funding round.
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2000 |
| Specialties | Electronic health recordsEHREMRlong-term caresoftwareSaaSnursing homeseMARPoint of Careand health information platform |
| Open jobs on Jobsy | 47 |
| View page |
Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.
Minimum Qualifications
You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships
Preferred Qualifications
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)
Journal
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