Team Lead, Network

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Technical Services

Reports to: Manager, Infrastructure & Client Services

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-Office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Team Lead, Network. In this position, you will lead the Network Operations Centre (NOC) and the Network Operations team to keep Trans Mountain's corporate, pipeline, and field networks secure, reliable and available around the clock. You will also manage and develop the team, set operational priorities and standards, and make sure network services support safe pipeline operations and business needs. This will include day-to-day guidance, incident management, and support of projects and strategic planning being executed under the Manager, Infrastructure and Client Services.

Key Responsibilities

• Lead, coach and develop NOC and Network Operations staff and contractors by setting priorities, assigning work, managing performance and planning shift and on-call coverage, to build capabilities within the team that delivers reliable network services within the Information Technology (IT) and the Operational Technology (OT) environments.
• Oversee team responsible for network monitoring, alert handling and first response by using network monitoring tools and defined runbooks, to detect and resolve issues before they affect business and operational users.
• Direct the operation and maintenance of the wide area network (WAN), local area networks (LAN), wireless, firewalls, telecommunications and field site connectivity, working with vendors and carriers, to maintain performance and availability.
• Lead the response to major network incidents, root cause analysis and review of network changes by following the IT Service Management (ITSM) process, to reduce impact of outages and prevent repeat issues.
• Make sure network controls such as segmentation, access control, configuration standards and patching are applied, working with the Cyber Security team, to protect company systems and support audits and regulatory requirements.
• Manage network vendors, carriers and managed service providers by tracking service levels and escalating issues, to make sure contracted services meet business needs and value for money.
• Plan network capacity, hardware lifecycle replacement and improvement projects, working with the Infrastructure and Cloud Architect and project managers, to keep the network current and able to support future needs.
• Maintain network standards, diagrams, configuration records and procedures, and report network performance and team metrics to the Manager, Infrastructure and Client Services, to support informed decisions and continuous improvement.

Qualifications and Professional Experience

• Bachelor's degree or two-year diploma in Computer Science, Information Technology, Network or Telecommunications Engineering, or a related field, or an equivalent combination of education and experience.
• Relevant networking certification (e.g. CCNP), Firewall vendor certification (e.g., Palo Alto Networks or Fortinet) or Information Technology Infrastructure Library (ITIL) 4 Foundation
• 10 years of progressive experience in enterprise networking experience, including routing and switching, WAN and LAN, wireless, Virtual Private Networks (VPN), load balancing and Domain Name System (DNS).
• Leadership or supervisory knowledge is an asset.
• Firewalls, network segmentation and network security best practices.
• Network monitoring and Network Operations Center (NOC) operations experience, including alert management, escalation and 24x7 shift models.
• Telecommunications and field connectivity (e.g., carrier circuits, satellite, radio and cellular) for remote sites.
• IT Service Management practices (incident, problem and change management) based on the ITIL framework.

Working Conditions

• Willingness and ability to travel as required.
• Must have a valid Class 5 driver’s license.
• May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: [email protected] or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.