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Posted 18 days ago

Technical Support Analyst

@ Q Wealth Partners

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Toronto, Ontario

Full-time2+ years experience
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SIGNALS

Overview

Q Wealth Partners is hiring a full-time Technical Support Analyst to provide first-line technical and operational support across internal systems and partner-facing platforms. The work covers triaging and resolving tickets, reproducing bugs, validating fixes and documenting troubleshooting.

Responsibilities:

  • Monitor and respond to incoming support tickets
  • Troubleshoot system, data and user issues
  • Reproduce bugs and document findings
  • Test features and validate fixes before release
  • Maintain ticket records and knowledge base documentation

Requirements summary:

  • 2-4 years in technical, operations or application support
  • Strong troubleshooting and analytical skills
  • Experience with ticketing systems such as Freshdesk
  • Ability to work independently and escalate appropriately
  • Clear written and verbal communication

Tools & skills

Freshdesk
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-10-26
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Q Wealth Partners

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FieldValue
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Job description
Role Purpose

The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are triaged, investigated, documented, and resolved efficiently while maintaining a strong service-oriented mindset.

The Support Analyst acts as a bridge between end users and the development team, ensuring that problems are clearly articulated, reproducible, and resolved in a timely manner.

Core Responsibilities

Issue Triage & Resolution

  • Monitor and respond to incoming support tickets.
  • Troubleshoot system, data, and user-related issues.
  • Reproduce reported bugs and document findings clearly.
  • Resolve straightforward issues independently and escalate complex ones appropriately.

Communication

  • Serve as a professional point of contact for internal teams and/or partners.
  • Provide timely updates on ticket status and expected timelines.
  • Translate technical explanations into clear, business-friendly language.

Testing & Validation

  • Assist in testing new features and enhancements prior to release.
  • Validate fixes and confirm issue resolution before closing tickets.
  • Provide structured feedback to developers.

Documentation

  • Maintain detailed ticket records and troubleshooting notes.
  • Contribute to internal knowledge base documentation.
  • Help identify recurring issues and recommend process improvements.

Qualifications

  • 2–4 years of experience in technical support, operations support, or application support.
  • Strong troubleshooting and analytical skills.
  • Familiarity with ticketing systems (e.g., Freshdesk).
  • Ability to work independently while knowing when to escalate.
  • Clear written and verbal communication skills.

What Success Looks Like

  • Tickets are handled promptly and accurately.
  • Issues are well-documented and reproducible.
  • Developers receive clear information to resolve bugs efficiently.
  • Users feel informed and supported.

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