Posted 6 hours ago
Technical Support Specialist
@ Versapay
Remote in Canada
Overview
Versapay is hiring a Technical Support Specialist for a full-time remote role. The specialist serves as the escalation point for complex ERP and API integration issues, troubleshoots with logs and SQL, and works with product and engineering teams. The posting asks for proven ERP or SaaS support experience and strong communication skills.
Pay:
$75,000–$80,000 a year
Responsibilities:
- Resolve escalated ERP and API integration issues
- Perform log analysis and root cause analysis
- Reproduce customer issues in sandbox environments
- Collaborate with product, engineering and QA teams
- Document troubleshooting steps and knowledge base articles
Requirements summary:
- Proven experience supporting ERP or complex SaaS platforms
- Strong troubleshooting with SQL and API diagnostics
- Familiarity with finance, HR or supply chain processes
- Experience with system upgrades and regression testing
- Excellent written and verbal communication
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Versapay
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Make accounts receivable your competitive edge
Full company description
Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity, ensuring businesses can manage working capital on their terms. By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and processes $170B+ in payments volume annually.
- LinkedIn followers
- 143,883
- People associated on LinkedIn
- 377
- Reported office locations
- Atlanta, Georgia, US
- Business categories
- Software
- Payments
- Enterprise Software
- SaaS
- FinTech
- Financial Services
- Transaction Processing
- Other recorded names
- Versapay
- Specialties
- Accounts Receivable Automation
- Electronic Invoicing Payment & Presentment (EIPP)
- SaaS
- Software as a Service
- Intelligent Workflow Automation
- Financial Software
- FinTech
- and Collections
- Profile identifies a recruitment agency
- No
- Reported total investment
- 33,951,501
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity, ensuring businesses can manage working capital on their terms. By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 201-500 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | Accounts Receivable AutomationElectronic Invoicing Payment & Presentment (EIPP)SaaSSoftware as a ServiceIntelligent Workflow AutomationFinancial SoftwareFinTechand Collections |
| Open jobs on Jobsy | 16 |
| View page |
About Versapay 🚀
Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity and ensuring businesses can manage working capital on their terms.
By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and processes $300B+ in payments volume annually.
Think you might be the next Veep to join? Read on!!
Role Overview:
As a Technical Support Specialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement in both product and support processes.
What you'll do:
- Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations.
- Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
- Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.
- Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.).
- Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.
- Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
- Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices.
- Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues.
- Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios.
- Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement.
- Analyze escalation trends and recurring technical issues to recommend product/process improvements.
- Participate in incident reviews and war rooms for high-severity or urgent cases, providing technical leadership and post-mortem analysis.
- Communicate complex technical concepts in a clear, customer-friendly manner.
- Manage high-visibility or complex cases end-to-end, ensuring timely updates and expectation management for both customers and internal stakeholders.
Technical Troubleshooting & Resolution:
Collaboration & Escalation:
Documentation & Knowledge Management:
Continuous Improvement & Training:
Customer Engagement:
What you'll bring to the team:
- Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms.
- Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
- Familiarity with business processes in finance, HR, or supply chain, and the ability to map technical issues to business impact.
- Experience with system upgrades, patch management, and regression testing.
- Ability to manage user accounts, roles, and permissions within ERP or enterprise software.
- Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences.
- Success in this role requires balancing speed with technical depth—solving issues quickly while ensuring sustainable, root-cause solutions.
- You will have the opportunity to influence both support and product direction by being closest to customer pain points and technical challenges.
Technical Skills & Qualifications:
Additional Considerations:
#LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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