Temporary Service Administrator

Build Your Career with a National Organization Where Your Expertise Makes an Impact:

Source Atlantic, The Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking an organized and detail-oriented individual to join us for the position of Temporary Service Administrator based out of our Saint John, NB location.

The duration of this contract is expected to be approximately 3 months. The ideal candidate will bring a positive attitude, strong organizational skills, a willingness to learn, and a keen eye for detail. This role will provide administrative support to our inspection and service operations, with a focus on work order processing, service coordination, customer communication, and maintaining accurate records.

RESPONSIBILITIES

• Create, process, and close work orders and service orders, ensuring all required parts, labour, inspection results, and service notes are accurately documented.
• Review inspection paperwork, service documentation, and completed work orders to verify accuracy, completeness, and compliance with company procedures.
• Prepare quotations for replacement equipment, repairs, and related services, and follow up with customers as required.
• Communicate with customers to obtain purchase order (PO) numbers and confirm appropriate authorization before service work begins.
• Coordinate and administer third-party inspections, certifications, and compliance-related services, ensuring requirements are completed within established timelines.
• Source and procure parts and materials required to support inspection, repair, and certification activities.
• Maintain and update customer contact information and inspection records within the inspection database.
• Perform ongoing data entry, record validation, data cleanup, and system updates to maintain database accuracy and integrity.
• Maintain organized service records, certification documentation, and customer compliance history to support the inspection team.
• Assist with improving administrative processes and maintaining accurate records to support operational efficiency.
• Perform other duties as assigned.

QUALIFICATIONS

• 2–3 years of administrative experience required, preferably in a service, safety, industrial, or compliance-related environment is required.
• Base understanding of rigging, lifting equipment, fall protection equipment, or inspection services would be considered an asset.
• Strong organizational skills and effective time management.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy when handling records, data, and documentation.
• Ability to manage multiple tasks, prioritize workload, and meet established deadlines.
• Strong problem-solving skills and a proactive approach to completing tasks.
• Ability to follow written instructions, documented procedures, and established company standards.
• Ability to work independently and collaboratively as part of a team.
• Experience using inspection management software, ERP systems, or asset tracking databases is considered an asset.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams is required.

In accordance with provincial wage transparency requirements, the expected base compensation for this position is $18.00-$23.00/hr (or more) depending on experience, technical competencies, certifications, and qualifications,

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• A flexible health, drug, and dental plan tailored to your well-being.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.