Territory Sales Manager (Canada)

Position/Title: Territory Sales Manager

Exempt/Non-Exempt: Exempt

Reports to: Regional Sales Manager

GENERAL SUMMARY OF POSITION:

Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.

Successful Garland salespeople have a broad background in selling and a professional approach to marketing. They have learned how to increase sales, penetrate markets, and generate maximum returns for themselves and the company. They have experienced and handled the more difficult problems in marketing, such as explaining to prospects the technical aspects of Garland roofing systems, selling against tough competition, and working through customer perceptions that directly affect business. Seasoned Garland salespeople can “put it all together” and in the process derive self-satisfaction from achieving weekly, monthly and yearly objectives and growing with the organization.

CORE & ESSENTIAL FUNCTIONS:

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.

• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

• Provide high-quality customer service to accounts that have questions regarding their invoices by means of phone calls, emails, and/or in-person meetings.

DETAILS OF FUNCTION:

• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.

• Makes telephone calls and in-person visits and presentations to existing and prospective customers.

• Researches sources for developing prospective customers and for information to determine their potential.

• Develops clear and effective written proposals/quotations for current and prospective customers.

• Expedites the resolution of customer problems and complaints.

• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.

• Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.

• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.

• Identifies advantages and compares organization’s products/services.

• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.

• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.

• Participates in trade shows and conventions.

QUALIFICATIONS:

Must possess sales experience and cooperative contract development/management. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Must successfully pass all required background screenings and obtain the requisite security clearance(s) to gain access to locations which require more stringent background scrutiny (example: military bases/installations). Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach). Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications and contact management software. Must have the ability to travel both domestically and internationally, so the ability to travel by plane, operate a motor vehicle and maintain a driver’s license are required. Overnight domestic and international travel required.

PHYSICAL REQUIREMENTS:

Ability to communicate in a clear, concise and effective manner with customers, account representatives, company representatives, management, staff, and the public in face-to-face, one- on-one and group settings. Ability to maintain regular, predictable, and punctual attendance at client locations or other required locations. Ability to establish and maintain effective working relationships with others. Ability to use office equipment such as a personal computer, copier and facsimile machines. Ability to walk, sit or stand for extended time periods and distances. Ability to read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Ability to accurately distinguish color variation. Hearing and vision required to be within normal ranges. Ability to climb ladders/extension ladders routinely. Ability to climb, traverse and maneuver across different roof levels while adhering to fall protection requirements as necessary. Have sufficient manual dexterity to safely cut and manipulate products/materials. Ability to properly use Personal Protective Equipment (PPE). Ability to work in inclement weather with frequent exposure to the elements. Ability to tolerate household and other types of typical industrial / construction chemicals and solvents while properly using and wearing PPE as necessary. Must be able to travel both domestically and internationally by various means including but not limited to airplane, motor vehicle, train, etc. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver’s license, and maintain an acceptable motor vehicle driving record. Ability to occasionally work evenings, weekends, and overnight travel required.

EQUAL OPPORTUNITY EMPLOYER:

The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race ,sex ,color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.