Posted 16 days ago
Boutique Manager
@ Richemont Canada, Inc.
Vancouver, British Columbia
Overview
Richemont Canada is hiring a full-time Boutique Manager for its IWC Schaffhausen boutique to lead sales, staff, clients and operations. The role requires 4-5 years of boutique or hospitality management experience. The expected salary is $90,000 to $100,000.
Responsibilities:
- Drive boutique sales targets, KPIs and profitability
- Lead, recruit, coach and develop the boutique team
- Deliver personalized luxury client experiences and manage CRM
- Build brand presence through local events and community networking
- Ensure operations follow company policy and brand standards
Requirements summary:
- 4-5 years of boutique management or hospitality experience
- Strong leadership, entrepreneurial and sales skills
- Excellent communication and relationship-building skills
- Fluent in English; another tourist language is an asset
- Luxury retail or hospitality background preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 4+ years |
| Management experience | 4+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Visa sponsorship, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Richemont Canada, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Boutique Manager
IWC Schaffhausen – North America
MISSIONThe IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
KEY RESPONSIBILITIES
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and turn them into individual actions and objectives
- Lead the team to successfully implement and achieve business growth in new retail channels
- Ensure operations comply with company policy while consistently improving the functioning of the boutique.
- Maintain boutique image according to the brand’s standards
- Build and maintain strong collaboration with stakeholders as well as office team
Client Experience & Development
- Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
- Lead the team to host clients with the ability to establish strong relationships
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
- Manage client database by applying IWC’s guidelines
People Development
- Identify and recruit new talents, compose and retain a high performing team
- Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
- Conduct in-store training, coaching and daily briefs
- Build individual objectives and development plans
- Conduct one-to-one coaching sessions to review performance and provide constructive feedback
- Oversee annual review process for boutique staff, assess team and individual performances
PROFILE
- Strong entrepreneurial spirit, leadership skills and sales skills
- Excellent communicator who is passionate in building relationship and networking, with strong social skills
- High emotional intelligence and general education
- Ability to positively lead, coach and develop talents / team members from different backgrounds
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Strong sense for client satisfaction, luxury experience, etiquette and human behavior
- Manifest customer centricity mindset in all aspects of the business
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Fluent in English and ideally one more relevant tourist language
- 4-5 years of boutique management experience or equivalent experience in hospitality
- Applicants with background in luxury retail or hospitality preferred
We Offer – Canada
Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
Expected salary range: $90,000.00 to $100,000.00. Salary will be determined based on relevant skills and experience.
#Richemont #WeCraftTheFuture
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