Business Analyst - IT V

We are seeking a proactive and analytically minded Business Analyst - IT V for a contract opportunity based in Toronto. In this role, you will take on a vital systems analysis, technical requirements translation, and architecture alignment capacity, specializing in mapping end-to-end system interactions and defining delivery-ready work for engineering teams.

Operating in Toronto, you will bridge the gap between product management, enterprise architecture, software engineering, and quality assurance squads. You will analyze complex service ecosystems, draft detailed sequence and swimlane workflow diagrams, scope API data contracts, and translate product capabilities into well-structured user stories with testable Given/When/Then acceptance criteria. This position demands a technical business analyst who excels at deconstructing complex technical workflows into plain language, scoping minimum viable products (MVPs), and fostering seamless delivery momentum throughout the Agile software development lifecycle.

Location: Toronto, ON

Contract Duration: 6-month contract (with option to renew)

Advantages
High-Impact Technical Scope: Map distributed microservices, APIs, and data handoffs alongside senior architects and engineers.

Modern Systems Modeling: Create sequence diagrams, data contracts, and workflow architectures using modern design and documentation tools.

Agile MVP Leadership: Guide product owners and engineers to identify thin, high-value end-to-end delivery slices while mitigating technical debt.

Collaborative Team Environment: Drive active refinement, sprint planning, discovery sessions, and cross-functional backlog delivery.

Responsibilities
Map how enterprise systems interact end-to-end across backend services, APIs, data integrations, and associated business processes.

Draft and maintain detailed sequence diagrams with architects and engineers illustrating service calls, execution order, payloads, error handling, timeouts, and retries.

Scope and define comprehensive data contracts, detailing data fields, schemas, required versus optional attributes, format specifications, and validation rules.

Construct and maintain clear workflow diagrams, including swimlane process maps, detailing decision nodes, system handoffs, and exception paths.

Partner with Product Owners and architects to break down features into clear, deliverable user stories backed by testable Given/When/Then acceptance criteria.

Capture non-functional requirements (NFRs)—including performance benchmarks, auditability, and security parameters—into verifiable criteria.

Identify operational assumptions, inter-system dependencies, potential delivery risks, and data gaps early to ensure end-to-end traceability from business intent to QA testing.

Collaborate with Product Owners, engineering leads, and architects to scope technical MVPs, recommending thin end-to-end slices and articulating implementation trade-offs.

Identify and raise technical debt concerns when proposed MVP shortcuts conflict with target architectural patterns.

Facilitate requirements discovery workshops, technical walkthroughs, backlog refinements, sprint planning ceremonies, and feature demos.

Support Quality Assurance teams in translating acceptance criteria into robust test scenarios, and clarify functional queries for developers during active sprints.

Qualifications
Core Technical & Systems Analysis Requirements
Professional Experience: Minimum 3+ years of experience as an IT Business Analyst, Systems Analyst, or in a similar technical requirements capacity on software delivery teams.

Systems & Workflow Modeling: Demonstrated hands-on experience authoring sequence diagrams and swimlane workflow diagrams using tools like draw.io, Lucidchart, Visio, Miro, or PlantUML/Mermaid.

Technical Acumen: Ability to analyze end-to-end integration flows and articulate complex technical concepts step-by-step in clear, plain language.

Data Contracts & Payloads: Strong familiarity reading, analyzing, and drafting request/response data payloads (e.g., JSON) and field-level data schemas.

Agile Story Authoring: Proven track record authoring developer-ready user stories and testable acceptance criteria using Given/When/Then formats.

Scope Definition & MVP Slicing: Practical experience breaking complex initiatives into incremental releases and communicating scope trade-offs and dependencies to technical and non-technical partners.

Preferred Technical Assets & Industry Background
API & Distributed Systems: Familiarity with RESTful APIs, event-driven/message-based architectures, or microservices patterns.

Technical Tooling: Exposure to API specifications (e.g., OpenAPI/Swagger), basic SQL querying, application log analysis, UML, or BPMN notation.

Workplace Management: Hands-on experience utilizing Jira and Confluence for backlog management and knowledge documentation.

Domain Experience: Prior experience working within banking, financial services, or other regulated enterprise environments.

Platform Breadth: Experience supporting digital products delivered across web platforms and native mobile applications (iOS/Android).

Soft Skills & Delivery Attributes
Communication & Facilitation: Outstanding verbal and written communication skills with strong workshop facilitation abilities.

Analytical Curiosity: Natural investigative mindset to uncover hidden edge cases, exception paths, and downstream impacts.

Teamwork & Delivery Focus: Collaborative, team-oriented mindset with the ability to build strong partnerships across engineering, architecture, and product teams.

Summary
If you're interested in the "Business Analyst - IT V" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.