Chef De Cuisine, Concessions (Rogers Place)

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment.As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

Job Summary: Reporting to the Director of Culinary, the expectation of the Chef de Cuisine, Concessions is to provide direction and leadership to the Concessions culinary team to ensure successful food production and a positive guest experience while abiding by health and safety regulations. They are empowered to give direction and leadership to the cooks scheduled to be working the events assigned to them. The expectation of this position is an employee that performs their duties and responsibilities in an efficient and effective manner.

Key Responsibilities

• Supervise, coordinate and participate in activities of cooks and other associates engaged in preparing, cooking and serving food
• Ensure all food handling, sanitation and customer service standards are met
• Recruit and hire for the culinary Concessions team
• Lead and manage the Concessions culinary team of 40-60, including performance management and coaching
• Prepare high quality food items according to standardized recipes to meet production, delivery and service schedules
• Ensure proper presentation, food quality, portion control and maintenance of proper serving temperatures
• Track food use, waste and consumption
• Assist with developing recipes and menus
• Responsible to be on-time for shift, in uniform, and prepared to work at the scheduled start time
• Displays a positive attitude toward teammates and assists fellow team members whenever possible
• Ensures new employees in assigned stands are trained on stand menu, including preparation guidelines and presentation standards
• Ensures all work areas (as assigned) have completed required station set-up and breakdown responsibilities, ensuring work areas are prepared for event start time
• Responsible for understanding the menu items for any given work area; and must be capable of answering guest inquiries regarding items
• Responsible for monitoring and responding to on-going prep as needed or communicating needs for distribution during events
• Responsible for ensuring assigned stands have completed: temp logs (red book) and waste logs are completed
• Responsible for directing the work and break times, while managing service needs
• Ensures team acts with a sense of urgency and provides friendly, efficient service to teammates and guests
• Demonstrate leadership by providing guidance to employees and working to improve productivity as well as the health and safety measures within work area
• Responsible for the successful operation of food service for large scale events (3000-18000+ guests) with little to no supervision
• Responsible to have a comprehensive knowledge of entire Concessions menu per location

Qualifications

• 7-10+ years’ experience or a combination of education in cooking, food prep, and/or culinary arts is required
• Must have experience with working large scale concessions operations
• Experience working large scale events and/or live sports is considered an asset
• Must be able to demonstrate past experience leading 40-60 team members
• Must be flexible with schedule and able to work different shifts, availability must fit operational needs
• Must be able to effectively give and receive instructions
• Smart Serve certification is considered an asset

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
• Why join ICE District Hospitality? As part of ICE District Hospitality and in addition to the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated underground parking in the heart of downtown YEG!