Posted 9 days ago
Claim and Intake Associate
@ Island Health
Nanaimo, British Columbia
Overview
Island Health is hiring a temporary Claim and Intake Associate to manage Worksafe, Long Term Disability and Short Term Injury and Illness Plan claims. The role works with insurance carriers, managers, employees and third-party providers, preparing, submitting and monitoring claims and producing statistical reports. Requires a business or HR diploma and about three years of experience.
Responsibilities:
- Prepare, submit and monitor Worksafe, LTD and STIIP claims
- Work with insurance carriers, managers and third-party providers
- Produce statistical requests and reports
- Note absence issues for appropriate parties
Requirements summary:
- Diploma in business administration, HR or related field
- Three years of work experience, preferably in HR
- Knowledge of STIIP and LTD plans and applicable legislation
- Proficiency in MS Office and an HRIS
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · hrsmart
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | business administration, human resource management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Island Health
| Field | Value |
|---|---|
| Company size | 10001+ |
| Open jobs on Jobsy | 1,246 |
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Ability Management, the Claims and Intake Associate ensures efficient and effective Worksafe, Long Term Disability (LTD) and Short Term Injury and Illness Plan (STIIP) claims management and service delivery. Works in close association with insurance carriers, managers, employees, and third-party service providers for short or long term compensation for work-related and non-work-related injuries. Makes appropriate contacts and utilizes available resources such as computer software and forms to prepare, submit and monitor claims. The Claim and Intake Associate also provides related statistical requests and creates reports, noting absence issues to appropriate parties.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a diploma in business administration, human resource management or related field and three (3) years work experience preferably within a human resource environment.
Skills And Abilities
- Knowledge of STIIP and LTD plans.
- Knowledge of applicable policy, procedures and legislation.
- Ability to communicate effectively verbally and in written form; ability to clearly, concisely and accurately explain complex information to a variety of stakeholders
- Ability to maintain confidential personnel and health/safety information
- Ability to utilize technical and analytical skills to effect creative solutions to claims management problems
- Ability to operate computer equipment and software such as MS Office to produce various documents such as complex tables and spreadsheets.
- Demonstrated ability to operate an HRIS
- Ability to work independently, using initiative and make decisions within established guidelines
- Ability to work under time constraints, with multiple priorities and high volume
- Ability to interact with others effectively, often in highly charged emotional states
- Troubleshooting and problem-solving skills
- Physical ability to carry out the duties of the position
Link to Full Job Description
https://jd.viha.ca/JD6076.pdfJournal
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