Posted 13 days ago
Contact Center Representative (Unilingual)
@ Insight Global
Mississauga, Ontario
Overview
Insight Global is hiring a Contact Center Representative on a contract basis for a fast-paced call center. The role handles inbound and outbound customer calls, resolves inquiries, and negotiates payment arrangements and debt management enrollment. The posting requires previous customer service and call center experience.
Pay:
From $17.95 an hour
Responsibilities:
- Handle inbound and outbound customer calls professionally
- Negotiate payment arrangements and repayment options
- Enroll customers in debt management programs
- Document customer interactions accurately in internal systems
- Meet productivity, quality and compliance standards
Requirements summary:
- Previous customer service experience
- Experience in a call center environment
- Strong verbal and written communication
- Ability to manage high call volumes
- Multitasking across emails, chats and calls
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
- LinkedIn followers
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- People associated on LinkedIn
- 20,105
- Reported office locations
- 1224 Hammond Drive, Suite 1500, Atlanta, Georgia 30346, US
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- Business categories
- Content Marketing
- Small and Medium Businesses
- Podcast
- Accounting
- Finance
- Employment
- Consulting
- Business Development
- Education
- Recruiting
- Sales
- Professional Services
- Public Relations
- Staffing Agency
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- Creative Agency
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- Management and consulting
- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 272 |
| View page |
Strong verbal and written communication skills.
Previous customer service experience.
Experience working in a call center environment.
Comfortable managing a high volume of inbound and outbound calls.
Empathy – Making customers feel heard and valued.
Problem-Solving Skills – Finding effective solutions quickly.
Patience – Remaining calm under pressure.
Adaptability – Handling different customer personalities and changing situations.
Positive Attitude – Maintaining professionalism even during difficult interactions.
Attention to Detail – Accurately documenting and resolving issues.
Accountability – Taking ownership of customer concerns until they are resolved
Strong multitasking skills and highly responsive to emails/chats and calls.
Nice to Have Skills & Experience
Previous collections experience.
Experience in financial services, debt management, or customer support environments.
Coachable to multiple performance metrics
Job Description
Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes.
Responsibilities
Handle inbound and/or outbound customer calls in a professional and empathetic manner.
Provide excellent customer service and resolve customer inquiries efficiently.
Educate customers on available services and solutions.
Maintain accurate documentation of customer interactions within internal systems.
Meet productivity, quality, and compliance standards in a call center environment.
Communicate with customers regarding outstanding balances and repayment options.
Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs.
Negotiate payment arrangements while maintaining a positive customer experience.
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