Customer Care Representative

My client, a leading company recognized for excellence in residential services, is actively seeking a dynamic and motivated Customer Service Agent to join its trusted team in Montreal.
In this role, you will play a key part at the heart of the company's operations by handling, planning, and coordinating service appointments for a large-scale residential clientele.
If you have excellent interpersonal skills, a positive attitude, and a desire to grow within a stimulating and structured office environment, this Monday to Friday day shift opportunity is made for you!

Location: Montreal East, Anjou
Work Mode: 100% on-site (hybrid remote work options available based on performance)
Contract: Permanent
Salary: $19.27/hr
Schedule: 8:30 AM - 4:00 PM (40 hours/week)

Advantages
Full-time position offering high job stability with a 40-hour work week;

Fixed day schedule, Monday to Friday from 8:00 AM to 4:30 PM;

Starting hourly wage set at $18.93/hr with weekly pay every Thursday;

Opportunity to transition to a hybrid remote work model (up to 2 days per week) following the onboarding period and once full autonomy is achieved;

Benefits including 2 additional paid days off during the holiday season, 2 paid floating days during the year, and a voluntary group RRSP;

Free parking available for employees and premises easily accessible by public transit.

Responsibilities
Proactively contact clients by phone to plan and schedule their service appointments based on available time slots;

Handle incoming customer calls to answer inquiries, follow up on files, or process cancellation requests;

Ask simple and standardized qualification questions to assess customers' basic needs in order to properly target and prioritize emergencies;

Collaborate daily with members of the dispatch department to optimize technicians' schedules and ensure customer satisfaction;

Perform data entry and rigorously update customer files in the company's computer system;

Ensure general filing, administrative organization, and processing of current service files.

Qualifications
Possess a first relevant work experience in direct contact with the public or in the customer service field;

Fluent in French with the ability to speak English functionally and easily to independently respond to English-speaking clients based outside of Quebec;

Good stress management and ability to defuse delicate situations or interact professionally with impatient clients.

Summary
Are you the engaged and smiling customer service agent I am looking for to fill this position in Montreal?
Send me your resume today by email at the following address: [email protected].

Referral Program
We believe in the power of networks! An advantageous referral bonus may be offered for any recommendation of a potential candidate from your circle that leads to an official hire for this role. Do not hesitate to share this opportunity with your contacts.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.