Posted 24 days ago
Customer Care Representative - Sunshine Coast
@ Sonova AG
Gibsons, British Columbia
Overview
Sonova AG, through its Connect Hearing clinics, is hiring a Customer Care Representative for clinics in Gibsons or Sechelt on the Sunshine Coast, BC. The role covers in-person, phone and email customer service, appointment scheduling, client account and insurance billing, and assisting with cleanings and minor device repairs. The posting states an hourly wage of $20 to $23, Monday to Friday business hours, and extended health benefits from day one.
Pay:
$20–$23 an hour
Responsibilities:
- Provide customer service in person, by phone and by email
- Schedule appointments and organize files for hearing care professionals
- Manage and maintain client accounts
- Work with insurance companies on third-party billing
- Assist with cleanings and minor in-clinic device repairs
Requirements summary:
- Strong communication and customer service skills
- Experience with or interest in accounts receivable
- Alignment with the value of helping others
- Willingness to travel to other clinics
- Can-do attitude and eagerness to learn
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Store, Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Generous paid time off, Visa sponsorship, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sonova AG
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
- LinkedIn followers
- 139,021
- People associated on LinkedIn
- 6,947
- Reported office locations
- Laubisrütistrasse 28, Stäfa, 8712, CH
- Business categories
- Information Technology
- Wearables
- Medical Device
- Communication Hardware
- Wireless
- Customer Service
- Consumer Electronics
- Manufacturing
- Other recorded names
- Sonova Group
- Sonova AG
- Profile identifies a recruitment agency
- No
- Reported total investment
- 34,498
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling…
| Field | Value |
|---|---|
| Industry | Medical Equipment Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Stäfa |
| Organization type | Public Company |
| Open jobs on Jobsy | 33 |
| View page |
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?
Are you passionate about providing customer service that exceeds expectations?
If so, we think you belong here at Connect Hearing as a Customer Care Representative!
Who we are:
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Working Location: Sunshine Coast, BC. - Gibsons or Sechelt.
Reporting to: Regional Clinic Manager
A day in the life of a Customer Care Representative involves:
• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!
What you get in return:
• This role offers an hourly wage of $20–$23, based on experience.
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship
We'd love to hear from you if:
• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You are available to travel to other clinics as well
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
Don't think you meet the criteria?
If you’re willing to go all in and learn, we'd still love to hear from you!
Apply today, we look forward to reviewing your application!
More About Us:
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.
Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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