Posted last month
District Manager
@ Stitch It Canada's Tailor Inc.
Toronto, Ontario
Overview
Stitch It Canada's Tailor Inc. is hiring a full-time District Manager based in the GTHA to lead and develop a team of Store Managers across a multi-store district. The role drives sales, labour, service and operational performance through regular store visits and coaching. Regular travel within the district and occasional evenings and weekends are required.
Responsibilities:
- Lead, coach and develop Store Managers across the district
- Drive sales, labour and customer experience results
- Analyze store results and build action plans
- Maintain regular store visits and enforce company standards
- Support recruitment, training and succession planning
Requirements summary:
- 7 to 10 years in retail, sales or service
- At least 3 years in district or multi-store management
- Proven record of meeting sales targets
- Strong KPI, financial and analytical skills
- Valid driver's licence and regular travel
- Alterations industry experience an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · risepeople
- Employer posting date
- 2026-10-02
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 7+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | evening |
| Travel | air: none · ground: moderate |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | Valid driver's licence |
| Driver’s licence | required |
| Perks mentioned | Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stitch It Canada's Tailor Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 32 |
Reports to: Director of Operations
Location: GTHA
About Stitch It
Stitch It Alterations and Dry Cleaning is North America’s premier provider of tailoring and dry-cleaning services, renowned for our 30-day fit guarantee.
Reports to: Director of Operations
The District Manager is responsible for building, training, and leading a team of store managers to excel at bringing Stitch It’s mission and vision to life. Must ensure that associates’ needs are met, customers’ expectations are exceeded, and the Company’s operating standards and profitability goals are achieved.
This role is ideal for a hands-on multi-unit leader who knows how to translate business goals into store-level execution. The District Manager will lead, coach, and develop Store Managers while ensuring strong sales performance, effective labour management, operational excellence, exceptional customer service, and consistent execution of Company standards.
More than overseeing day-to-day operations, the District Manager is expected to build capable leaders, understand the business behind the numbers, identify opportunities early, and create clear action plans that drive sustainable results.
Regular presence in the stores is a critical part of this role.
Key Responsibilities
Lead, coach, and develop Store Managers to operate their locations with strong business ownership and accountability.
Drive district performance across key indicators including sales, labour, average sale, turnaround/on-time performance, quality, and customer experience.
Analyze store and district results, identify trends and performance gaps, and develop practical action plans with Store Managers.
Maintain a strong field presence through regular store visits, assessing operational execution and following up on agreed actions and priorities.
Ensure consistent execution of Company policies, procedures, service standards, health and safety requirements, and operational processes.
Build strong management teams by supporting recruitment, onboarding, training, performance management, talent development, and succession planning.
Monitor staffing needs across the district and proactively address vacancies, capability gaps, and succession risks.
Coach managers on scheduling and labour optimization to ensure staffing aligns with business volume and operational needs.
Establish clear expectations, provide timely feedback, recognize strong performance, and address performance concerns with appropriate follow-up.
Champion a consistent and exceptional customer experience across all locations and support managers in resolving escalated customer situations.
Ensure stores maintain high standards of presentation, cleanliness, merchandising, equipment, and overall operational readiness.
Lead regular regional communications and meetings to ensure managers understand Company priorities, results, expectations, and upcoming initiatives.
Support store openings, renovations, transitions, and other operational projects as required.
Continuously reprioritize district activities based on business needs, urgency, and performance opportunities.
What We’re Looking For
Proven experience in a District Manager, Area Manager, Regional Manager, or similar multi-unit retail leadership role.
Strong experience leading and developing Store Managers and building high-performing teams.
Demonstrated ability to manage a business through KPIs, financial results, labour management, and operational metrics.
Proven ability to identify performance gaps, coach effectively, and hold leaders accountable for results.
Strong customer-service orientation and experience managing escalated situations.
Excellent communication, organization, problem-solving, and decision-making skills.
Comfortable working independently while collaborating effectively with cross-functional Head Office partners.
Additional Responsibilities and Expectations
Valid driver’s licence and ability to travel regularly throughout the assigned district.
Flexibility to work according to retail business needs, including occasional evenings and weekends.
Regular travel required.
Qualifications
7–10 years of experience in retail, sales, or service industries, with at least 3 years in district or multi-store management. (Alterations industry is an asset)
Proven track record of achieving sales targets, driving operational excellence, and leading high-performing teams.
Exceptional communication, negotiation, and leadership skills, with a professional and collaborative approach.
Strong analytical abilities to interpret KPIs, market trends, and financial data, with proficiency in Microsoft Office and retail systems (e.g., POS, scheduling tools).
Commitment to Stitch It’s mission, vision, and values, with a passion for customer service and sustainability.
Valid driver’s license and ability to travel frequently within GTHA.
Compensation & Benefits
Competitive base salary with performance-based bonus structure.
Comprehensive benefits, including life insurance, AD&D, and medical/health coverage.
Generous time-off policies to support work-life balance.
Group RRSP/DPSP, Employee Discount Card, and Educational Reimbursement.
Why Join Stitch It?
Lead with impact at a company that values excellence and innovation. As District Manager, you’ll shape our region operations, driving growth and delivering exceptional customer experiences. If you’re a seasoned leader passionate about retail and ready to champion Stitch It’s values, apply today to join our team!
Stitch It is committed to creating an inclusive, accessible work environment. We are an equal opportunity employer and welcome applications from individuals of all abilities.
Accommodations are available upon request throughout the recruitment and selection process.
If you require any accommodation, please contact us at [email protected] and we will work with you to meet your needs.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.