Event Coordinator| Part-Time | Tribute Communities Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Working co-operatively and collaboratively with all departments, the Event Coordinator will provide coordination of OVG event personnel. The Event Coordinator will coordinate all communication between the event and security staff and all required departments during events and be responsible for and ensure a safe and enjoyable overall customer and lessee guest experience. There are times that it may be required to work extensive hours, including nights, weekends, and holidays.

This role pays an hourly rate of $25.00 CAD.

Benefits for part-time roles: pension matching.

This position will remain open until December 31, 2026.

About the Venue

The Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. The Tribute Communities Centre is home to the Oshawa Generals of the Ontario Hockey League and the Oshawa FireWolves of the National Lacrosse League, and hosts a myriad of events, including concerts, circuses, ice skating and family shows.

Responsibilities

• Responsible for assisting with creating, implementing, and distributing availability sheets as they pertain to the union agreement with the staff monthly. Ensuring that all details outlining staff expectations are clearly and concisely stated.
• Assist with preparing staff schedules monthly, incorporating staff availability as well as adhering to all event requirements as outlined by the Director of Events & Ice Programming.
• Assist with preparing all deployments on an event-to-event basis, including all timesheets and break sheets.
• Track and monitor all event deployment activity, including shift deployment rotation.
• Distribute and track all staff uniforms.
• Ensure that all relocations are completed as per request and availability during the event.
• Distribute all required equipment to staff during events and ensure its return upon completion.
• Respond to all staff inquiries in a timely and efficient manner.
• Respond to all fan service needs and call for services.
• Provide excellent customer service to all patrons and employees.
• Coordinate team briefings and training sessions as assigned.
• Write reports; ensuring accuracy of reported data and proper report presentation.
• Help maintain a secure environment throughout the Tribute Communities Centre at all times.
• Act as ambassador for Oak View Group.
• Familiarity with the City of Oshawa and local attractions.
• Assist with development and implementation of public safety plans for day-to-day operations and special events.
• Guide fans with special needs/requests to Fan Services.
• Support all departments with fan-related escalations as required.
• Adhere to all Oak View Group (OVG) service standards and policies, including health and safety.
• Work in compliance with the provisions of the Occupational Health and Safety Act.
• Work with enthusiasm and professionalism at all times.
• Perform any additional tasks as assigned by management.

Qualifications

• 1-2 years of experience in a similar role within a unionized environment is considered an asset.
• High school diploma or equivalent.
• Experience in Event or Facility Management is considered an asset.
• Must be a detail-oriented individual who possesses strong organizational skills and is able to function in a multi-task environment.
• Demonstrated knowledge of crowd management and control techniques.
• Possession of or ability to obtain Smart Serve.
• Possession of or ability to obtain current First Aid, CPR, and AED certificates.
• Strong written and oral communication is vital.
• Proficient in use of all Microsoft Office programs including Word, Excel, and Outlook.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.