General Manager

Job Description: General Manager
Department: Operations & Logistics
Job Type: Full-time

About Patty Slaps

Patty Slaps is more than a burger. It's a place with a pulse.

Built on the idea of better ingredients and a better experience, Patty Slaps has grown from a single location into one of Canada's top-selling burger concepts. As we continue expanding, we're looking for leaders who can translate vision into execution and build high-performing teams that deliver exceptional guest experiences every day.

Role Overview

As the General Manager, you are the strategic leader of the branch.

You are responsible for implementing, controlling, and assessing Patty Slaps' operational standards, policies, and objectives within your location. While headquarters defines the framework, you ensure it is executed successfully through strong leadership, sound decision-making, and effective team development.

This role carries final accountability for branch performance, including operations, financial results, compliance, team development, and guest experience. You will work closely with Assistant General Managers, Team Leads, and headquarters departments to ensure the branch operates at the highest standard.

Key Responsibilities

Operational Management

• Approve schedules and operational setups in accordance with company policies
• Oversee day-to-day branch performance and operational execution
• Direct Assistant General Managers and Team Leads in resolving operational challenges
• Ensure consistent implementation of Patty Slaps standards and procedures
• Optimize workflows to improve efficiency, service quality, and guest satisfaction
• Monitor operational KPIs and implement corrective actions when required

Vendor Relations

• Approve vendor selection and relationship terms within approved guidelines
• Oversee vendor compliance with quality, delivery, and pricing expectations
• Evaluate vendor performance regularly and address performance concerns
• Escalate unresolved vendor issues to headquarters when necessary
• Assess vendor impact on branch operations and guest experience

Financial Management

• Review branch financial reports and performance trends
• Approve labor budgets and cost allocations
• Set branch performance targets aligned with company objectives
• Monitor labor, food cost, waste, and profitability metrics
• Investigate discrepancies and implement corrective actions
• Drive operational improvements that support financial performance

Control & Assessment

• Lead branch audits and compliance reviews
• Implement audit requirements and performance criteria established by headquarters
• Assess compliance gaps and execute corrective action plans
• Conduct performance reviews in accordance with company guidelines
• Ensure ongoing adherence to food safety, labor, and operational standards

Leadership & Team Management

• Set leadership priorities and establish a strong branch culture
• Coach, mentor, and develop Assistant General Managers and Team Leads
• Identify and develop high-potential team members
• Resolve escalated employee concerns and workplace conflicts
• Set clear performance expectations and foster accountability
• Promote a culture of feedback, growth, and continuous improvement

Sales & Marketing

• Approve local marketing initiatives and promotional activities
• Ensure campaigns align with company objectives and brand standards
• Assess promotional performance and customer impact
• Coordinate sales-driving initiatives with operational capacity
• Participate in community engagement and high-visibility events when required

Reporting & Administration

• Oversee shift reports, compliance documentation, and operational records
• Submit KPI dashboards, audit results, and performance evaluations to headquarters
• Maintain audit readiness across all areas of the branch
• Ensure documentation is accurate, complete, and submitted on time

What We're Looking For

• Strong leadership and team development skills
• Excellent operational and business judgment
• Ability to analyze data and make informed decisions
• Strong communication and conflict resolution abilities
• High level of accountability and ownership
• Ability to manage multiple priorities in a fast-paced environment
• Strong understanding of financial performance and labor management
• Commitment to maintaining high operational and service standards

Qualifications

• Minimum 3 years of restaurant management experience required
• Previous experience leading managers and supervisors preferred
• Experience with budgeting, scheduling, and performance management
• Bilingual (French & English) required

Working Conditions

• Full-time position
• Flexible schedule including mornings, evenings, weekends, and holidays
• Fast-paced restaurant environment
• Combination of administrative, operational, and floor leadership responsibilities
• Standing and walking for extended periods

Availability Requirements

• Full availability required, including weekends
• Must be able to respond to operational needs outside of scheduled hours when necessary
• Availability for opening, closing, and peak business periods

What We Offer

• Competitive salary
• Performance-based growth opportunities
• Leadership development and career advancement
• Opportunity to play a key role in a growing Canadian brand
• Structured, fast-paced, and team-oriented work environment

What You Should Know

Leadership at Patty Slaps goes beyond managing shifts.

We're looking for someone who can build strong teams, drive performance, solve problems proactively, and create an environment where both guests and team members thrive.

Everything we do is intentional. That standard starts with leadership.

Work Location: In person