Guest Service Agent

@ Pomeroy Kananaskis Mountain Lodge

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Kananaskis, Alberta

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SIGNALS

Overview

Pomeroy Kananaskis Mountain Lodge, an Autograph by Marriott resort in the Canadian Rockies, is hiring a Guest Service Agent in its Rooms Division. The role covers guest check-in and check-out, communicating guest information, promoting the lodge and local area, and handling guest requests and service recovery. Eligibility for a 10% upselling commission is part of the posting.

Responsibilities:

Greet guests and handle check-in and check-out
Promptly follow up on guest requests and concerns
Promote the lodge and surrounding areas
Communicate with other hotel departments
Seek guest feedback and handle service recovery

Requirements summary:

Focus on high guest service standards
Ability to meet department financial goals and performance metrics
Strong, effective communication skills

Source and dates

Source type not verified · bow-valley

Employer posting date: 2026-11-12
First seen by our source: 2026-11-12
Source record updated: 2026-11-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

Seniority	Entry level
Department	Customer service
Travel	air: none · ground: none
Position	Mostly standing
Physical demands	physical low · computer moderate
Perks mentioned	Performance bonus

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Pomeroy Kananaskis Mountain Lodge

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Field	Value
Open jobs on Jobsy	9

Job description

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role: Eligibility for 10% Upselling Commission
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.

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