Guest Service Agent

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are accepting applications from experienced Guest Service Agents who are ready to grow their careers at Hyatt.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

The Role:
As a Guest Service Agent, you will join an energetic and passionate team whose purpose is to create memorable experiences for our guests. Your warm welcome and professionalism will set the tone for our guests’ stay. You will thrive working in a fast-paced environment and be provided the tools to learn new skills that support your professional development. With us, you’ll discover a career you never knew existed.

Responsibilities Include:

Delivering exceptional customer service to both external and internal guests

Conducting a large volume of check ins and check outs on a daily basis

Assisting with guest enquiries and recommendations

Creating memorable experiences for our guests through care and empathy

Handling customer complaints and escalating to the Manager on Duty

Active involvement in the upselling initiative

Our ideal candidate will have:

Previous Front Office experience

Previous experience working with OPERA

A friendly and welcoming personality

Strong verbal and written communication skills

Excellent grooming and personal presentation

Valid Australian working rights

Availability to work a rotating 7day roster – 38 hours per week

Benefits for working with Hyatt Include:

After 90 days of service, complimentary accommodation across Hyatt Hotels globally (T&Cs apply)

Discounted accommodation for associates as well as friends and family

Reward and recognition programs

Learning and development opportunities

Fully laundered uniform

Discounted city parking

The opportunity to join an international group with endless career opportunities

Quality care. Quality connections. Join Hyatt.