Posted 18 months ago
Guest Services Agent
@ LaTour Group Management Canada, Inc.
Whistler, British Columbia
Overview
LaTour Group Management Canada, Inc. is hiring a Guest Services Agent (front desk) to manage reservations, check guests in and out, handle payments and guest requests, and run the night audit. The work involves customer service, computer-based reservation systems and some light cleaning. The posting asks for flexibility to work evenings, weekends and holidays.
Pay:
$23 an hour
Responsibilities:
- Manage reservations and check guests in and out
- Handle guest requests and complaints
- Take payments and balance reservation folios
- Perform the night audit
- Perform light cleaning duties
Requirements summary:
- Customer service or front desk experience preferred
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and reservation systems
- Strong math skills
- Flexibility to work evenings, weekends and holidays
Tools & skills
Source and dates
Source type not verified · easyapply
- Employer posting date
- 2025-05-20
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LaTour Group Management Canada, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns
Perform light cleaning duties, such as wiping down counters and restocking supplies
- Balancing Reservation Folios
- Taking Payments
- Doing Night Audit
- Has a bright personality
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
- Strong math skills
- Experience with Excel
- Can troubleshoot and perform minor maintenance if necessary
Journal
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