Guest Services / Experience Associate - SPA

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Experience Associate manages key moments in the guest journey including reservations, pre-arrival communication, arrival, orientation, departure, inquiries, payments, and retail transactions. This role acts as a knowledgeable ambassador for Dakota Dunes Thermal Spa and helps guests confidently navigate thermal experiences, treatments, dining, amenities, and resort offerings.

Key Responsibilities

· Answer telephone, email, online, and in-person inquiries promptly and accurately.

· Create, modify, confirm, and cancel reservations according to policy and document guest requirements clearly.

· Welcome arriving guests, verify reservations, complete required waivers or account steps, process payment, issue access credentials, and explain lockers and facility flow.

· Provide concise orientation to thermal experiences, amenities, etiquette, dining, treatments, and safety information.

· Process departures, retail purchases, gift cards, approved charges, refunds, and other transactions accurately.

· Maintain accurate guest profiles, preferences, notes, and communication records.

· Assist with lost and found, wayfinding, accessibility needs, and general guest questions.

· Listen carefully to guest needs and make relevant recommendations for treatments, retail, dining, packages, or other experiences.

· Resolve routine concerns with empathy and professionalism and involve a supervisor/manager when required.

· Recognize special occasions and guest preferences and communicate them appropriately.

· Protect the calm, welcoming atmosphere of the spa even during busy arrival periods.

· Follow privacy, payment security, cash handling, waiver, access-control, emergency, and guest safety procedures.

· Immediately report medical concerns, incidents, suspicious activity, lost access credentials, or system issues.

· Maintain a clean, organized, secure, and professional front desk and retail environment.

· Assist with front desk setup, retail merchandising, and guest materials.

· Work with the in-house systems for reservations, POS, payment, RFID/wristband, locker, gift card, telephone, and guest-profiles.

· Participate in training such as role-play, mock calls, mock arrivals, facility tours, product training, and rehearsals.

Qualifications

· Previous experience in guest services, hospitality, front desk operations, retail, or customer service is considered an asset.

· Experience in a spa, hotel, resort, wellness facility, or luxury service environment is preferred.

· Familiarity with reservation systems, point-of-sale systems, and payment processing is an asset.

· Strong organizational skills and attention to detail.

· Ability to handle guest concerns professionally and exercise sound judgement.

· Ability to manage multiple tasks in a busy guest-facing environment.

· Strong verbal and written communication skills.

· Ability to work flexible hours, including evenings, weekends, holidays, and peak operating periods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.