GUEST SERVICES - GRETA YYZ

LOCATION: YYZ

POSITION TYPE: Part-Time

POSITION OVERVIEW

Join our team as a Guest Services team member and become the welcoming face of GRETA. Your role is crucial in ensuring that every guest feels comfortable from the moment they arrive. From greeting guests and managing coat check to game cards, merch, and guest flow, you’ll play a hands-on role in shaping the overall experience. If you enjoy staying busy, working with a team, and being part of the energy on the floor, you’ll feel right at home here.

From greeting guests to managing coat-check, cash floats, the merch counter and more, you'll play an integral part in creating unforgettable experiences.

SKILLS AND QUALIFICATIONS

• Excellent interpersonal skills, with a genuine and friendly demeanour. You’re friendly, approachable, and enjoy interacting with guests

• Bring an energetic, dependable, and authentic presence that enhances both team morale and guest interactions.

• Comfortably initiate conversations and interactions with guests, exuding warmth and confidence in every interaction.

• Strong time management skills with the ability to multitask while maintaining efficiency and attention to detail

• Exhibit excellent communication abilities, whether conveying information effectively or actively listening and responding to team members and guests.

• Comfortable working with cash and maintaining balanced cash floats

• Ability to calmly handle guest concerns or manage difficult situations, including de-escalating conflicts when needed

• Familiarity with reservation systems and guest lists is an asset

• Prior experience in customer service or hospitality is advantageous Customer service or hospitality experience is a plus, but not required

• Must possess valid SmartServe certification or be willing to obtain prior to first shift.

DUTIES & RESPONSIBILITIES

• Greet and welcome guests warmly, ensuring they feel valued and comfortable

• Provide preloaded game cards and process payments for merchandise purchases

• Verify IDs for legal drinking age and manage coat check operations

• Maintain an organized and presentable coat check area for guests

• Collaborate with management and arcade staff to ensure a seamless guest experience

• Understand and manage reservations and guest lists effectively

• Keep cash floats balanced and maintain a clean work station

• Bid guests a pleasant farewell as they depart

• Assist with upkeep of merchandise inventory

AVAILABILITY REQUIREMENTS

• This role requires flexibility to work evenings, weekends, and holidays. Typical shifts range between 4–8 hours and extend into late night hours.

COMPENSATION, PERKS & BENEFITS

• $17.60 per hour

• Gratuity earnings every shift

• Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace

• Referral Program

• Opportunities to grow into leadership roles available for high performers

• Goodlife Membership Corporate Rate

WHY YOU’LL LOVE WORKING AT GRETA

• You’re at the centre of the action, no two shifts are the same

• High-energy shifts with strong volume and great guest interaction

• You’ll meet new people and be part of a fun, social environment

• Supportive team culture that values speed, respect, and teamwork

• A venue that blends nightlife, games, and social energy

• Competitive staff perks

• You’ll be part of a brand known for atmosphere, games, and great nights out

We thank all candidates for applying. Only those selected for an interview will be contacted. This job posting is for a current, open role. We may use technology, including AI, to help review applications as part of our hiring process. These tools support our team but do not replace human review or decision-making.