Hearings Officer

Job Information
Job Title: Hearings Officer
Job Requisition ID: 89049

Ministry: Mental Health and Addiction

Location: Edmonton, AB
Full or Part-Time: Full time
Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: 2 Permanent Positions
Scope: Open

Closing Date: November 23, 2026
Classification: Program Services 4

Salary: $3,148.20 to $4,126.82 bi-weekly ($82,168 - $107,710/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Compassionate Intervention Commission is an independent, quasi-judicial tribunal established under the Compassionate Intervention Act. The Commission makes decisions for individuals suffering from severe addiction who are likely to cause harm to themselves or others without intervention.

The Ministry of Mental Health and Addiction is transforming Alberta’s health system to the Alberta Recovery Model, which adopts a recovery-oriented approach for addiction and mental health. (for more information see: https://www.alberta.ca/alberta-recovery-oriented-system-of-care)

A recovery-oriented system of care is a coordinated network of personalized, community-based services for people at risk of or experiencing addiction and mental health challenges. It provides access to a full continuum of services and supports, from prevention and intervention to treatment and recovery. The vision is for every Albertan to have the opportunity to pursue recovery and live a healthy and productive life.

The Ministry also liaises with the Office of the Alberta Health Advocates and Recovery Alberta. Please review Mental Health and Addictionto learn more and what it has to offer.

Role Responsibilities

Do you thrive in fast-paced environments where procedural fairness, sound judgment, and operational excellence are essential? As a Hearings Officer with the Compassionate Intervention Commission, you will play an important role in ensuring sensitive and complex proceedings are conducted fairly, efficiently, and in accordance with legislative and procedural requirements.

Reporting to the Director, Hearings and Proceedings, the Hearings Officer provides procedural expertise, case management, and adjudicative support throughout the hearing lifecycle. This position ensures matters are ready to proceed, supports Commission panel members during hearings, addresses procedural issues, and contributes to clear, consistent, and timely hearing outcomes. The Hearings Officer is expected to attend and support all assigned hearings.

Key responsibilities include:

• Coordinate hearing activities and serve as a key point of contact for clients, guardians, legal counsel, witnesses, service providers, and other involved parties.
• Provide clear information and guidance regarding hearing processes, procedural requirements, documentation, timelines, and participant responsibilities.
• Facilitate in-person, virtual, and hybrid hearings, ensuring proceedings are organized, respectful, accessible, efficient, and procedurally fair.
• Manage hearing records, exhibits, evidence, documentation, and virtual or audio/visual hearing technology to support accurate and effective proceedings.
• Monitor proceedings and identify procedural, operational, or evidentiary issues that may affect the hearing, taking appropriate action and escalating complex legal, policy, or unprecedented matters when necessary.
• Support Commission panels by providing procedural guidance, clarifying legislative and policy requirements, and summarizing relevant issues, evidence, findings, and hearing outcomes.
• Draft clear, accurate, and well-supported decisions, orders, correspondence, and other hearing-related documents based on panel findings and direction.
• Apply relevant legislation, policies, procedures, and administrative law principles when supporting hearings and preparing documentation.
• Provide procedural advice, guidance, and training to Commission members and staff to promote consistent application of hearing practices and the Compassionate Intervention Act.
• Maintain accurate and complete hearing records while ensuring sensitive and confidential information is handled appropriately.
• Contribute to the development, evaluation, and continuous improvement of hearing procedures, templates, guidance materials, tools, and operational practices.
• Exercise significant independent judgment in identifying procedural risks, analyzing hearing-related issues, and determining appropriate procedural responses in unique or complex circumstances. Escalate complex legal, policy, or unprecedented matters for review and direction, as required.
  
  

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: Adjusts to changing hearing schedules, priorities, and participant needs. Responds effectively to unexpected procedural or operational issues during hearings and adjusts work priorities to support timely and effective hearing delivery.
• Systems Thinking: Understands how procedural decisions may affect hearing participants, panel members, Commission processes, timelines, and outcomes. Identifies risks that may affect hearing timelines or outcomes and recognizes how individual hearing activities contribute to overall Commission operations.
• Build Collaborative Environments: Builds effective working relationships with panel members, General Counsel, and internal stakeholders. Shares information and knowledge to support hearing readiness and effective proceedings and works collaboratively to resolve procedural and operational issues.
• Develop Networks: Establishes and maintains productive relationships with stakeholders involved in hearings and reviews. Engages appropriate legal, procedural, or technical resources when issues arise and uses professional relationships to support effective hearing coordination and issue resolution.
• Creative Problem Solving: Assesses procedural and operational issues to identify appropriate solutions. Considers available information and established requirements when addressing unique hearing situations and applies judgment to resolve issues while maintaining procedural fairness and adhering to legislative requirements.

Qualifications

A university degree in a related field such as Public Administration with a focus/minor in Law or a related discipline, plus four (4) years of progressively responsible related experience, or an equivalent combination of education and experience.

Equivalency: Directly related education or experience is considered on the basis of:1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Related Experience:

• Experience supporting formal proceedings or complex decision-making processes, including preparing, reviewing, or organizing documentation to ensure files are complete and ready for review.
• Experience interpreting and applying legislation, policies, procedures, or procedural requirements as part of the candidate's work.
• Experience coordinating or facilitating complex proceedings, meetings, or similar processes involving multiple internal and/or external stakeholders.
• Advanced proficiency operating software and digital solutions that support complex operational or adjudicative processes.

Assets:

• Experience working with tribunals, quasi-judicial proceedings, or regulatory processes.
• Experience working with virtual meeting software such as Webex and audio/video capture technology such as For The Record.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

There are two permanent full-time positions.

Location: Commerce Place Building, 10155 - 102 Street Edmonton, AB T5J 4G8

Hours of Work:

• Monday to Friday, 8:15am – 4:30pm (This position requires the successful candidate to be available for overtime work on weekends, as required.)
• 36.25 hours per week
• A valid Class 5 driver’s licence is required, and travel within Alberta to various hearing locations is required.
• Due to legislated timelines and the time-sensitive nature of the Compassionate Intervention program, the successful candidate must be willing and able to work flexible hours as operationally required. This may include working overtime during evenings and weekends.
• A cover letter is required and should clearly demonstrate how your experience aligns with the qualifications of the role.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at [email protected].