Home Share Coordinator (Quality Analyst), Full-Time

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Taproot Community Support Services Home Share Services for Children and Family Services and Community Living Services, serves children, youth and adults with moderate to severe behavioral problems, or who may be diagnosed with Autism Spectrum Disorder and/or FASD, Developmental Disabilities (DD), or other Mental health diagnosis, in our Shared Living programs throughout the Lower Mainland, British Columbia (Mileage is paid). Persons served live with the host family or have their own suite at the host family’s home.

The Position

The Home Share Coordinator (Quality Analyst - QA) oversees home share providers who, under an agreement with Taproot, share their home with a person(s) with a developmental disability. The QA recruits, screens and selects new home share providers based on an established criteria. Also assists current home share providers in planning for transitions, monitors the service, and provides quality assurance to funders, families and the agency. Also completes other office-related duties, including data entry, filing, etc.

Scheduling:
One (1) permanent, full-time position available, with a weekly schedule of 40 hours per week:
• Monday through Friday, 0900-1700, with some flexibility required to meet the operational needs of the contracted providers
• Requires the full ability to perform on-call duties
• Ability to travel within the Lower Mainland region

In Your Role You Will

• Develop and implement competency based training and coordinates professional supports for home share providers.
• Provide regularly scheduled and/or unannounced monitoring visits to homes.
• Work with case management teams to develop and implement comprehensive transition plans that ensure individuals are successful transitioning into new homes; transitioning from children to adult services, and transitions related to discharge.
• Assist home share providers to develop emergency response, safety and contingency planning.
• Utilize standardized assessment and monitoring instruments to ensure continuity of procedures and consistency in follow up.
• Conduct home studies as required.
• Review recommendations and required action plans with home share providers.
• Write incident reports as required.
• Ensure all home share locations are operating in conformance with CARF/COA standards and legislated requirements.
• Maintain current contact notes and program reports.
• Liaise with funders, families and community agencies.
• Attend and provides information at multidisciplinary case management meetings as required
• Provide crisis intervention services as needed
• Participate in the quality improvement and risk management committees
• Perform miscellaneous job-related duties as required.

***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team..

As An Ideal Candidate You Possess

Qualifications:
• University Degree in Social Sciences OR
• Diploma related to social work, WITH 5 years of directly related case management experience, may be considered.
• Minimum two years of related experience in working with individuals and their families

Additional Requirements:
• Valid CPR / First Aid certificate (or willingness to obtain during probation)
• In order to travel throughout the Lower Mainland, British Columbia to Taproot Community Support Services Shared Living programs (Mileage is paid) you MUST HAVE a valid BC Driver’s License, clean and current driver’s abstract with a reliable, safe vehicle including appropriate insurance .
• Valid Mandt System Training (or willingness to obtain during probation)
• Preference for candidates that have certification in Home Studies and/or SAFE studies*

*Will accept the CLBC-approved Home Study course at the time of hiring, with the requirement to complete the SAFE Home Course during employment.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.