Housekeeping Supervisor

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits:

- Subsidized staff accommodation

- Subsidized meals on shift

- Complimentary stays at our sister lodges

- Staff rates at all CRMR properties

- Employee Benefits Program

- Discount on food and beverages at our hotel dining outlets

- Staff events and recognition programs throughout the year

- Opportunities for growth and advancement across our properties

- Access to staff fitness facilities (select properties)

- Annual wage and performance review

Why Work With Us:

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Primary Function:

To maintain the highest standards of cleanliness in guest rooms and public areas, ensuring all guest requests are handled promptly and courteously. The Housekeeping Supervisor acts as a key liaison between housekeeping staff, management, and guests, fostering excellent communication and teamwork.

Duties & Responsibilities:

1. Room Management

· Collect and manage daily checklists of rooms to be inspected

· Regularly inspect rooms to uphold and enhance quality standards

· Utilize Opera PMS for efficient room status updates and lost & found tracking

· Prioritize room inspections: Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastly Checkouts

· Change room status using in-room phone systems

2. Team Leadership

· Provide daily direction, task prioritization, and motivation to housekeeping team

· Train staff on cleaning procedures, amenities, supplies, and safety protocols

· Model exemplary grooming, uniform compliance, and guest engagement

· Assist in conflict resolution among team members when necessary

3. Operational Management

· Manage linen inventory, ensuring proper storage and distribution

· Track room status and attend to maintenance requests promptly

· Maintain organization of housekeeping office and storage areas

· Assist Housekeeping Manager and Assistant Housekeeping Manager with daily projects, during peak periods, and in emergency situations

· Coordinate with Housemen and Front Desk

4. Guest Service

· Respond promptly and courteously to all guest requests and concerns

· Ensure VIP rooms receive special attention and meet all specific requirements

5. Compliance and Safety

· Adhere to and enforce all health, safety, and sanitation procedures

· Ensure proper handling and storage of cleaning chemicals and equipment

· Conduct regular safety checks in guest rooms and staff areas

6. Flexibility and Cross-Training

· Be flexible to work AM, PM as required

· Crosstrain in all housekeeping departments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)

· Assist room attendants with making beds and cleaning during peak times or staff shortages

Skills & Experience:

· Minimum 2 years of experience in hotel housekeeping

· Good communication skills in English; additional languages are an asset

· Detail-oriented with a keen eye for cleanliness and organization

· Physical stamina to perform tasks such as bending, lifting, and standing for extended periods

· Flexibility to work varying shifts, including weekends and holidays

· Knowledge of cleaning chemicals, equipment, and safety protocols

· Ability to work under pressure

· Basic computer skills for reporting and communication purposes

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application