Housekeeping Supervisor

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

As a Housekeeping Supervisor, you play a key role in upholding the Rimrock’s standards of cleanliness, consistency, and care across guest rooms and public areas. You provide steady, knowledgeable supervision on the floor, ensuring daily operations run smoothly, tasks are completed accurately, and standards are met, every time.

This role is rooted in structure, precision, and support. You thrive in well-defined environments, take pride in repeatable high-quality outcomes, and lead through expertise, patience, and attention to detail. Your presence brings calm, order, and accountability to the team.

What You'll Be Doing

Floor Supervision & Daily Operations

• Supervise the Housekeeping team during assigned shifts.
• Assign daily duties and ensure tasks are completed accurately, thoroughly, and within established timeframes.
• Monitor workflow throughout the shift, providing guidance and support as needed.
• Maintain a visible presence on the floor to ensure consistency and adherence to standards.
• Provide coverage for Housekeeping Dispatch during their absence, including performing essential dispatch and coordination duties as required.

Quality Assurance & Inspections

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, presentation, and service standards are met.
• Identify deficiencies, provide corrective guidance, and follow up to ensure issues are resolved.
• Ensure work is completed with care, accuracy, and attention to detail, leaving nothing to chance.

Training & Team Support

• Provide structured training, coaching, and guidance to new and existing team members.
• Reinforce standard operating procedures, cleaning methods, and safety protocols.
• Act as a knowledgeable resource for the team, supporting skill development and consistent performance.
• Foster a professional, respectful, and cooperative work environment.

Safety, Maintenance & Reporting

• Identify, document, and report maintenance issues, damages, or safety concerns promptly.
• Coordinate with the Engineering team to support timely resolution of repairs.
• Ensure compliance with health, safety, and sanitation standards at all times.
• Promote proper use, handling, and storage of equipment and chemicals.

Operational Excellence

• Ensure established procedures, checklists, and workflows are followed precisely.
• Maintain accurate records, logs, and shift documentation as required.
• Support departmental goals by ensuring daily operations are completed efficiently and error-free.
• Provide steady leadership during routine operations and unexpected situations alike.

Qualifications

What You Bring

• Previous experience in housekeeping or hotels
• Strong knowledge of housekeeping standards, procedures, and quality expectations.
• High attention to detail with a commitment to consistency and accuracy.
• Ability to lead calmly in a structured, task-focused environment.
• Strong organizational and time-management skills.

You may be required to work evenings, holidays, weekends, overnights and other non-day shifts. Submission of your application indicates that you are able to meet these requirements as needed.

Bonus If You Bring

• Experience in a luxury or high-volume hotel environment.
• Previous experience supervising housekeeping teams.
• Familiarity with inspection processes, reporting tools, and maintenance coordination.
• A natural preference for structured work and quality-focused leadership.

Who You Are

You are steady, disciplined, and dependable. You lead through knowledge, patience, and example, not urgency or pressure. You value rules, structure, and clarity, and you take pride in delivering work that is consistently accurate and complete.

You are supportive and approachable, willing to help others succeed while maintaining high standards. Your careful oversight ensures every room, every space, and every shift meets the Rimrock’s expectations.

Work thoughtfully. Lead with care. Stay moved.

Physical Demands

• Prolonged standing and walking throughout the shift.
• Frequent bending, reaching, pushing, pulling, and lifting.
• Lifting, carrying, or moving supplies and equipment (up to 30lbs).
• Visual acuity required for detailed inspections and quality checks.
• Ability to remain focused and attentive in a structured, routine-based environment.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

#CWMRLeadership