Manager, Settlement and Integration Services

Job Title: Manager, Settlement and Integration Services

Status: Regular, Full-time, 37.5 hours per week
Schedule: Monday – Friday (Hybrid)

Salary: This position starts at $72,000 per year and increases to $103,535 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.

Start Date: ASAP

Date Posted: September 16, 2026
Closing Date: Open Until Filled

Opportunity:

DIVERSEcity Community Resources Society is seeking a Manager, Settlement and Integration Services to join our Settlement & Community Development Department. The Manager, Settlement and Integration Services leads the effective and efficient delivery of DIVERSEcity's IRCC–Settlement and BCNSP contracts within the Settlement & Community Development Department. Reporting to the Senior Manager, Settlement & Community Development, the Manager is responsible for delivering high-quality programming, building strong relationships with residents and community partners, and driving continuous program improvement through data-driven evaluation. This role manages human and financial resources, oversees contracts and risk within the portfolio, and identifies opportunities to grow and enhance services. The Manager monitors emerging client and community needs, secures funding for existing and new programs, and develops responsive, innovative programming rooted in JEDI (Justice, Equity, Diversity, and Inclusion) principles. The Manager also contributes to the advancement of the agency’s strategic platform.

DUTIES & RESPONSIBILITIES:

• Administers all Settlement & Integration Programs efficiently and effectively in accordance with contractual obligations and DIVERSEcity Policy and Procedures;
• Monitors and ensures program service quality, enrolment, utilization and evaluation as specified in the contract;
• Implements programming and initiatives that centres on equity, inclusion and diversity;
• Ensures program staff are managed in compliance with Collective Agreement and agency Policies and Procedures;
• Ensures that programs adhere to PQI requirements;
• Prepares budget forecasts of assigned programs and monitors program expenditures, together with the finance department;
• Prepares funding applications and proposals for contract renewals;
• Provides reports to funders, assigned supervisor or Board of Directors, as required;
• Liaises with program funders regarding operations and reporting, as well as ongoing planning and evaluation;
• Participates positively and cooperatively; within a team or partnership model, in meetings or when attending committees or events;
• Represents DIVERSEcity positively and professionally in the community;
• Attends meetings, conferences & participates on advisory committees and focus groups as a representative of DIVERSEcity;
• Ensures that the Senior Manager & Director, Settlement & Community Development are informed and updated on issues related to programs being managed, especially those that may present a risk to the organization.
• Carries out the day-to-day administration of the Collective Agreement and DIVERSEcity Policies and Procedures;
• Uses strength-based approaches to coach staff in areas where improvements are desired or where performance, conduct or attendance issues are present;
• Resolves employee / team concerns, manages conflict between staff, and reports any concerns to the Senior Manager, Settlement & Community Development;
• Ensures adequate staffing levels by conducting recruitment, selection and hiring of new personnel;
• Ensures training and / or orientation for new staff and DIVERSEcity Policies and Procedures;
• Conducts annual performance reviews for all direct report program staff.
• Ensures that assigned programs are responsive, centered on justice, equity, diversity and inclusion principles and incorporate GBA+ frameworks in their design and deliver to meet the needs of IRCC’s and DIVERSEcity’s vision and mandate;
• Identifies the needs of clients related to the portfolio of programs managed;
• Participates on external committees, advisory groups and relevant networks to be informed and updated on emerging issues, new / alternative funding opportunities and to advocate on behalf of immigrant and refugee communities to help address service gaps in the community;
• Actively participates in opportunities (both internal and external) for both knowledge and skill development in the area program growth and development (e.g. professional development training, coaching, program manager meetings, networking, needs assessment, community growth trends and initiatives);
• Develops annual and long-range program plans to growth program portfolio;
• Actively develops strategic partnerships with non-traditional sectors and partners;
• Looks for innovation and building capacity within program portfolio;
• Prepares and submits funding applications and proposals for programs;
• Conducts contract negotiations under the direction of the Senior Manager & Director of Settlement & Community Development.

Qualified Candidates will possess:

• University degree in social sciences or relevant discipline;
• Minimum of 2-years experience in program and contract management within a not- for-profit context;
• Minimum of 2-years experience supervising staff, preferably in a unionized environment;
• Minimum of 2-years experience working with community, food security, volunteer and/or senior’s programs/services;
• Proven recent program development experience, with knowledge of federal, provincial and other funding sources;
• Experience with funding and proposal/grant writing;
• Experience with budget forecasting and expenditure monitoring;
• Strong English language skills (written, oral and presentation skills);
• Second language an asset;
• Excellent relationship building and stakeholder engagement skills;
• Strong organizational and time management skills;
• Strong computer literacy skills, in particular, MS Office (Word, Excel, PowerPoint, TEAMS);
• Experience with SharePoint and webinar development is preferred;
• Social media marketing a definite asset;
• Demonstrated understanding of the immigrant, refugee and settlement experience;
• Knowledge of outcomes measurements;
• Ability to manage multiple priorities, timelines, in a fast-paced environment;
• Excellent problem solving ability, discretion and judgement;
• Able to work independently and collegially in a team environment;
• Innovative, flexible, and able to manage change and uncertainty.
• BC Class 5 Driver’s License and access to personal vehicle;
• Willing to work some evenings and weekends, as needed.

A Criminal Record Check is a requirement of employment.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 46+ years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.