Program Manager, interRAI Practice and Data Quality

JOB SUMMARY

The Program Manager, interRAI Practice & Data Quality leads the development, implementation and oversight of a coordinated interRAI program across the organization. The role ensures the organization’s interRAI governance, policies, processes and reporting practices are consistent with Canadian Institute for Health Information (CIHI) program criteria, standards and submission requirements.
The Program Manager leads initial training, competency development and assessment, ongoing practice support and a coordinated approach to maintain assessor competency. Working collaboratively with clinical practice, research, operations, quality, digital health and analytics teams, the role supports data quality and compliance audits and the integration of interRAI instruments into electronic clinical documentation and workflows.
The Program Manager supports the use of interRAI information at the clinical, program and organizational levels to strengthen care planning, identify population and performance trends, support quality improvement and inform organizational decision-making. The role requires a master’s-prepared regulated health professional with demonstrated interRAI program leadership expertise.

ACCOUNTABILITY

• InterRAI Leadership and Governance:

  • Define, standardize, and govern enterprise and Lines of Business (LoB) level operational KPIs, ensuring clarity, comparability, and alignment to organizational goals.

  • Lead the development, implementation and oversight of an coordinated interRAI program across organizational settings and instruments.

  • Establish and maintain the program framework, governance, policies, standards and accountabilities needed to support consistent implementation.

  • Ensure program alignment with organizational priorities, clinical documentation and practice expectations and applicable CIHI program criteria and standards.

  • Identify program priorities, risks, and resource needs for consideration by accountable leaders.

• Education, Competency and Program Enablement:

  • Establish organization-wide expectations for assessor preparation, competency, coding reliability and ongoing InterRAI practice support.
  • Lead the development and oversight of standardized education, competency assessment, tools and resources.
  • Ensure interRAI instruments are effectively integrated into clinical assessment, care planning workflows and documentation processes.
  • Collaborate with clinical practice, education and operational teams to support implementation, ongoing practice support and maintenance of competency.

• Program Quality, Compliance and Data Integrity:

  • Establish and maintain a comprehensive quality and compliance audit framework addressing assessment completeness, accuracy, consistency, timeliness, coding reliability and submission requirements.
  • Oversee monitoring, auditing and reporting processes to identify data quality, compliance and program implementation gaps.
  • Establish and oversee issue escalation, corrective action and continuous improvement processes in collaboration with accountable leaders.
  • Ensure interRAI practices and data submissions remain aligned with internal policies, jurisdictional requirements and applicable CIHI program criteria and standards.

• Data Utilization, Performance Improvement and Decision Support:

  • Enable effective use of interRAI information to support clinical care, quality improvement, program planning and organizational decision-making.
  • Collaborate with clinical practice, quality, operations, digital health and analytics teams to define priority reporting and data use requirements.
  • Promote use of interRAI data to understand client and population needs and support clinical practice, program improvement, evaluation and organizational planning.
  • Define requirements for the integration of interRAI information into electronic documentation systems
  • Enable the use of interRAI data to inform quality improvement initiatives, performance monitoring and strategic planning.

QUALIFICATIONS

• Master’s Degree in nursing, health administration, health informatics, health sciences, quality improvement, leadership or a related field

• Minimum four years of relevant experience leading or coordinating a multi-site, multi-program or organization-wide interRAI, clinical, quality, health information or professional practice program.

ADDITIONAL SKILLS / CORE CAPABILITIES

• Current registration in good standing with a provincial or territorial health regulatory body.
• Demonstrated experience developing, implementing or overseeing a coordinated interRAI program within a healthcare organization. Preference will be given to candidates with expertise in interRAI Homecare and interRAI Long-Term Care Facilities.
• Strong knowledge of the interRAI assessment system, and demonstrated expertise with the instruments used by the organization.
• Successful completion of applicable education for the instruments within the scope of the role, or the ability to complete required education within a defined period following appointment.
• Demonstrated ability to interpret and apply interRAI instrument manuals, coding standards, assessment conventions, reference materials, data-quality requirements and related clinical and organizational outputs.
• Knowledge of CIHI requirements for the Integrated interRAI Reporting System (IRRS), including data standards, mandatory data elements, business rules, validation processes, submission requirements and reporting practices.
• Demonstrated knowledge of the clinical and organizational application of interRAI outputs, including outcome scales, Collaborative Action Plans, quality indicators, case-mix groupings and other decision-support tools.
• Experience establishing or overseeing interRAI education, assessor competency, coding reliability, inter-rater reliability, coaching and practice-support models.
• Strong knowledge of interRAI data quality, including assessment completeness, coding accuracy, internal consistency, timeliness, reliability, validation and submission-error management.
• Demonstrated ability to analyze, interpret and translate interRAI information into actionable clinical, program, quality, and organizational insights.
• Experience using interRAI data to support care planning, risk identification, population-health analysis, benchmarking, quality improvement, resource planning and performance monitoring.
• Experience developing or overseeing interRAI data quality and compliance audit processes.
• Ability to identify data-quality risks and distinguish among clinical practice issues, coding or competency concerns, workflow problems and system or configuration errors.
• Experience defining clinical documentation and workflow requirements in collaboration with digital health teams.
• Experience collaborating with clinical practice, research, quality, operations, analytics, digital health and clinical informatics teams to establish reporting requirements and support accurate interpretation and use of interRAI data.
• Experience in clinical practice transformation, quality improvement, organizational change and evidence-informed decision-making.
• Strong research and analytical skills, including the ability to evaluate evidence, interpret complex data and integrate findings into clinical practice and organizational decision-making.
• Strong leadership and communication skills, with the ability to engage regulated health professionals, educators, operational leaders, interdisciplinary teams, technical specialists and senior leadership.
• Demonstrated ability to provide subject matter expertise, establish credibility and influence decision-making at all levels of the organization.
• Demonstrated bility to challenge existing practices constructively and act as a catalyst for evidence-informed improvement and positive change.
• Demonstrated ability to establish program expectations and support others to apply, teach, coach and reinforce interRAI standards and practices.
• Knowledge of relevant regulatory, privacy, clinical documentation and health-information requirements across Canadian provinces and territories.
• Strong organizational, planning and time-management skills, with the ability to manage multiple and often competing priorities across programs and jurisdictions.
• Demonstrated critical-thinking, analytical, decision-making and problem-resolution skills.
• Advanced proficiency in Microsoft Excel and working knowledge of Word, Outlook and PowerPoint. Experience with business intelligence or data-visualization platforms is an asset.
• Membership in a relevant professional association, such as the Registered Nurses’ Association of Ontario or Canadian Nurses Association, is preferred.
• Additional certification in leadership, quality improvement, project management or change management, such as Lean Six Sigma, PMP or Prosci, is an asset.
• Ability to travel periodically and access to a vehicle are required. Occasional after-hours availability may be required to support significant program, system or compliance matters
  

This is a hybrid role, mainly remote and is based out of our Markham head office located at 90 Allstate parkway. Travel to the office to be required as needed

Why join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

• Innovative

At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.

• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

ABOUT US:

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total compensation for this position is $87,000 - $108,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.