Receptionist

The Residences is redefining retirement living in Winnipeg by offering the perfect balance of modern amenities, engaging experiences, and exceptional service. Residents enjoy restaurant-style dining, fitness and wellness opportunities, social gatherings, creative programs, and inviting spaces designed to foster connection and independence. Guided by trusted leadership and a commitment to hospitality, we create an environment where neighbors become friends and friends become family. As a Receptionist, you will serve as the welcoming first impression of our community, helping residents, families, and guests feel supported while contributing to the exceptional experience that defines life at The Residences.

Position Summary:

The Receptionist serves as the first point of contact for residents, guests, and staff, providing courteous assistance and ensuring a welcoming environment. This role is responsible for staffing the reception desk, answering and directing calls, greeting visitors, and assisting residents as needed. Key duties include maintaining registers and records, processing payments, performing clerical tasks, coordinating office supplies, and supporting marketing and activities functions. The Receptionist also assists with dining engagement, monitors communication and safety systems, and ensures the lobby and reception area remain clean and organized. Confidentiality, professionalism, and a customer-focused attitude are essential.

Essential Duties & Responsibilities:

1. Staff reception desk continuously during assigned period.
2. Maintain Resident and Guest Register.
3. Promptly answer telephone, directing calls to appropriate persons or relaying messages.
4. Monitor for and direct incoming communications to appropriate persons.
5. Monitor resident call system and assure staff response (if call system adjacent to reception desk).
6. Monitor exit alarm system and assure staff response.
7. Perform clerical duties as directed.
8. Maintain inventory control system for all office supplies and order needed supplies as directed.
9. Arrange coverage of reception desk during break and lunch periods.
10. Graciously greet all visitors and politely assist them as necessary.
11. Politely assist residents as necessary or assure other appropriate employees do so.
12. Process payments for dining and other purchases.
13. Perform simple, routine maintenance of office equipment.
14. Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
15. Compile new employee hire packets.
16. Compile resident move-in packets.
17. Perform marketing duties, including but not limited to:
    • Touring prospective residents;
    • Recording and reporting deposits received from prospective residents;
    • Entering professional and prospective resident information into community contact system; and
    • Compile Information Packets.
18. Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:
    • Conducting activities;
    • Assisting with community newsletter clerical functions; and
    • Assembling craft supplies for projects as required by Social Director
19. Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
20. Make reservations for activities, dining, special events
21. Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include;
    • Coffee and drink service
    • Act as a food runner
    • Bussing and clearing tables
    • resident engagement during the dining time.

JOB REEQUIREMENTS

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.

SUMMARY

About us
Brightwater is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

Why we do what we do
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors' live life THEIR way and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

What we value
Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

Our communication philosophy
We pride ourselves on creating an environment that facilitates open and transparent communication with our team members, our residents and our families. Our team is available to listen, support and serve the needs of all team members through direct and ongoing dialogue, and we believe that this respectful, open-minded dialogue makes us stronger in what we do and how we do it. We make every effort to ensure team member’s suggestions, ideas, opinions, and concerns are heard, and we reward team members for creation of ideas that improve any aspect of our community.

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, family/parental status, disability, sex, sexual orientation, gender identity, source of income, receipt of public assistance, status as a veteran or current or future military status. Brightwater Senior Living does not tolerate discrimination or harassment based on any of these characteristics.