Posted 28 days ago
Reservation Agent
@ Germain Hôtels
Montréal, Quebec
Overview
Germain Hôtels is hiring a part-time Reservation Agent to take guest calls and emails for reservations, changes, cancellations and information. The role involves advising guests on rooms and packages, managing the waiting list, and coordinating with other departments. French and English are both required, and the posting offers travel rates and a gym at the workplace.
Responsibilities:
- Répondre aux appels et courriels de réservation, modification et annulation
- Conseiller les clients sur le choix de chambre ou de forfait
- Gérer la liste d'attente pour optimiser l'occupation
- Collaborer avec les autres départements
- Connaître en détail les hôtels et les marques
Requirements summary:
- Excellentes compétences orales et écrites en français et en anglais
- Orientation service à la clientèle naturelle
- Attitude positive, organisée et proactive
- Capacité à travailler seul ou en équipe
- Diplôme en hôtellerie un atout
- Connaissance du logiciel OPERA PMS un atout
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Hospitality |
| Perks mentioned | Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Germain Hôtels
| Field | Value |
|---|---|
| Headquarters | Quebec City |
| Open jobs on Jobsy | 78 |
Your "hello" has an energizing effect!
We're looking for that person with an enthusiastic, human approach who naturally takes an interest in people. This person will make the first contact with our guests over the phone or by e-mail at the time of their reservation. The Reservations Agent is expected to know our room types, pricing principles and services inside and out, in order to offer attentive, personalized service to all our guests.
WHAT YOU’LL DO
- Respond cordially, quickly, and efficiently to the various calls and e-mails received for all reservation, modification, cancellation or information requests.
- Help our guests choose the best room/package and optimize occupancy by effectively managing our waiting list.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
- Develop a detailed knowledge of the hotels we serve, including the specific features of each, as well as the distinctions between our brands.
WHAT YOU'LL BRING
- Hospitality diploma, an asset
- Natural customer service orientation - with experience, an asset
- Positive, organized and proactive attitude
- Ability to work independently or as part of a team
- Excellent oral and written skills in French and English, due to frequent interaction with English- and French-speaking colleagues, partners and guests from across Canada
- Knowledge of hotel management software OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
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