Reservation Agent

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

As the first point of contact for guests making reservations, Reservation Agents will provide exceptional customer service, process reservations accurately, and promote the products and services of our hotels and restaurants. Excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment will ensure a seamless guest experience.

RESPONSIBILITIES

• Answer phone calls, emails, and online inquiries promptly and professionally.
• Process hotel room and restaurant reservations, including special requests, cancellations, and modifications, accurately and efficiently.
• Handle sensitive information, including guest and credit card details.
• Provide guests with room rates, availability, and information about the hotel and restaurant offerings.
• Promote hotel and restaurant products and services, including packages and special promotions.
• Address guest complaints and concerns with empathy and professionalism.
• Maintain accurate records and update reservation systems accordingly.
• Collaborate with other departments to ensure a seamless guest experience.
• Perform all other related duties as assigned.

QUALIFICATIONS

• Excellent communication, customer service, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills, attention to detail, and accuracy.
• Basic knowledge of hotel operations, food and beverage operations, and reservation systems.
• Knowledge of Opera Cloud and OpenTable systems is an asset.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Education in tourism, hospitality, or business administration.
• Previous experience in hospitality or food and beverage operations.
• Excellent communication skills; bilingual in French and English, both spoken and written.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

*In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

*Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.