Senior Business Analyst

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.

Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.

As an employer of choice, working for Halton Region offer many great rewards:

• Defined benefit pension plan (OMERS).
• Comprehensive compensation and benefits package.
• Employee Recognition Program.
• Supportive culture with ongoing wellness program promoting health, fitness and well-being.
• As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5269
Department: Digital & Information Services
Division: Digital Transformation
Pay Range: $97,061 - $121,326
Job Type: Permanent & Contract > 1 Year

Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for two (2) existing vacancies (1 Permanent, 1 Temporary Contract up to 12 Months)
Posting Date: October 28, 2026
Application Deadline: November 11, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.

Job Summary

The Digital Transformation - Senior Business Analyst (BA) is responsible for leading processes, and technology dimensions of business analysis activities. This includes end-to-end business analysis activities across enterprise technology initiatives, procurement, and RFP processes. This role supports full lifecycle delivery of complex projects involving platforms such as SAP S/4HANA, Salesforce, and other enterprise applications.

Duties & Responsibilities

Business Analysis & Requirements Management

• Responsible for collecting and documenting functional and non-functional requirements from key stakeholders, ensuring solutions, whether technological or procedural, accurately reflect the organization's business objectives.
• Leads discovery, journey mapping and design workshops and review sessions to articulate business requirements and service delivery needs.
• Act as a lead integrator, facilitator and technical specialist providing analytical capabilities to complex technology projects and initiatives.
• Lead requirements elicitation sessions through workshops, interviews, and process mapping.
• Develop and maintain Business Requirements Documents (BRD), Functional Requirements (FRD), user stories, and traceability matrices.
• Ensure requirements adhere to Project Management Office (PMO) governance and Software Development Lifecycle (SDLC) standards.
• Support the Region’s Digital priorities by identifying opportunities to streamline business processes and enhance system capabilities through innovation and technology.

Additional Duties & Responsibilities

Solution Design & Process Optimization

• Provide expert guidance to project teams and business leads during design and implementation, ensuring decisions reflect business process impacts.
• Create process diagrams, data flows, and conceptual models to clearly communicate complex concepts to technical and non-technical stakeholders.
• Resolve functional issues during testing and deployment, ensuring alignment with project goals and organizational standards.

Procurement, Project & Change Management

• Lead functional streams working closely with the Project Managers and technology partners within the project lifecycle, ensuring timely and accurate completion of Business Requirements Documentation as part of the procurement process, including testing documentation, and applying management strategies (e.g. ADKAR) supporting deliverables.
• Lead and translate business and technical requirements into clear vendor evaluation criteria as part of the procurement process (Request for Information, Request for Proposals, Request for Quotation) in partnership with Project Managers and Strategic Sourcing (procurement).
• Participate in all phases of the project management lifecycle, contributing to workshops, design sessions, testing, and post-implementation support.

More Additional Duties & Responsibilities

Communication (Internal/External)

• Facilitate clear and effective communication between technical teams, business stakeholders, and external vendors to ensure shared understanding of requirements, timelines, and deliverables.
• Prepare and deliver functional documentation, training materials, and knowledge transfer sessions to support change management and user adoption.
• Translate complex technical concepts into accessible language for non-technical audiences, enabling informed decision-making and stakeholder engagement.

Testing and Quality Assurance Support

• Participating in testing and coordinating test execution for respective areas to help establish alignment with requirements.
• Validating the Implementation partners configured system through different iterations and testing cycles.

Other

• Foster a culture of collaboration, learning, and excellence by mentoring peers, sharing knowledge, and contributing.

Skills & Qualifications

Essential:

• Bachelor’s degree in Computer Science, Information Technology, Math, Statistics, related fields with at least 5 years of work-related experience. or related discipline.
• An equivalent combination of education and/or experience may be considered.
• Strong analytical and problem-solving skills.
• Excellent documentation, communication, and interpersonal skills.
• Working knowledge of the project management methodologies including waterfall and agile project management lifecycles and commonly used methods, processes, and practices.
• Proven experience for Quality Assurance support.
• Able to leverage different techniques to elicit and document requirements into plain language.
• Advanced experience working with business sponsors and other stakeholders to document requirements.
• Comfortable supporting organizational change management, assisting stakeholders adapt to evolving technologies, processes, and ways of working.

Preferred:

• Certified Business Analysis Professional (CBAP) designation in good standing or the International
• Institute of Business Analysis (IIBA).
• Management & business administration experience.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.