Posted 8 days ago
Senior Events Manager
@ Marriott
Burnaby, British Columbia
Overview
Delta Hotels Burnaby Conference Centre is hiring a Senior Events Manager, a full-time role that runs complex events from sales handover through post-event follow-up. The work covers budgets, room blocks, meeting space, revenue forecasting and guest service. The posting states full-time employment and a 2-year degree or 2 years of event experience, with no pay or schedule details given.
Responsibilities:
- Plan and run pre-event, event and post-event phases of complex events
- Manage customer budgets, room blocks and meeting space
- Up-sell products and services and forecast event revenue
- Serve as the planner's primary contact after sales turnover
- Handle guest problems and complaints and gather feedback
Requirements summary:
- High school diploma or GED with 2 years of event management experience
- Or a 2-year degree in hospitality, hotel and restaurant management, or business administration
- Strong written and verbal communication with clients and colleagues
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Hotel and Restaurant Management, Hospitality, Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marriott
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
- LinkedIn followers
- 3,251,190
- People associated on LinkedIn
- 214,724
- Reported office locations
- 10400 Fernwood Road, Bethesda, MD 20817, US
- Omar Al Mukhtar Street, Doha, Doha, QA
- 22 Abd El Hamid Street, Cairo, Cairo, EG
- SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE
- 10400 Fernwood Rd, Bethesda, MD 20817, US
- Business categories
- Travel
- Resorts
- Leisure
- Music
- Tourism
- Events
- Hospitality
- Franchise
- Hotel
- Restaurants
- Fashion
- Food and Beverage
- Customer Service
- Food Processing
- Other recorded names
- Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center
- Marriott North Charleston
- Marriott International, Inc.
- Careers at Marriott
- Fairfield Inn & Suites By Marriott - Charlotte Matthews
- Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East
- SpringHill Suites by Marriott Grand Island NE
- Fairfield Inn & Suites Avon
- Marriott Orlando Downtown
- SpringHill Suites
- The Residence Inn by Marriott - Worcester
- Residence Inn Marriott
- The Residence Inn by Marriot - Yonkers
- Residence Inn Denver Downtown
- Residence Inn Kapolei
- Marriott International
- Specialties
- Hospitality
- Lodging
- Business Travel
- Travel
- Hotels
- CSR
- Sustainability
- and DEI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Bethesda, MD |
| Organization type | Public Company |
| Specialties | HospitalityLodgingBusiness TravelTravelHotelsCSRSustainabilityand DEI |
| Open jobs on Jobsy | 239 |
| View page |
JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Burnaby Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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