Senior Manager, Human Resources

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Senior Manager, People Partnerships & Wellbeing based in our Head Office in Burnaby, reporting to the Vice President, People & Culture.

This is an opportunity to lead a broad portfolio that shapes how we support our team members and leaders. You’ll guide People Services, disability management, health and safety, and wellbeing; advise on complex employee and labour relations matters; and help build practical, consistent people practices across BCAA.

Working closely with business leaders and colleagues across People & Culture, you’ll bring sound judgment to sensitive issues, develop your teams, and turn employee feedback and emerging workplace needs into meaningful improvements.

Who you are:

• You’re a trusted advisor who builds strong relationships and gives leaders clear, practical recommendations.

• You’re a thoughtful people leader who enjoys coaching teams, setting priorities, and improving how services are delivered.

• You bring care, fairness, and sound judgment to complex employee matters and difficult conversations.

• You’re comfortable working in a unionized environment and building productive relationships with union representatives.

• You can connect the work of employee relations, disability management, wellbeing, and health and safety to support a strong team member experience.

• You use data and feedback to spot risks, assess what’s working, and make improvements.

What you’ll do:

• Lead and develop the teams responsible for People Services, disability management, and health and safety.

• Serve as the primary People & Culture partner for an assigned client group, advising leaders on workforce needs, performance, organizational change, and employee matters.

• Lead complex workplace investigations and provide recommendations on resolution options, risks, and next steps.

• Support collective bargaining, manage grievances, and advise leaders on applying collective agreements.

• Oversee disability management, workplace accommodations, and return-to-work practices, including complex cases.

• Lead BCAA’s health and safety program, maintaining compliance with WorkSafeBC requirements and keeping policies and practices current.

• Own our wellbeing program and mental wellness strategy, delivering a quarterly calendar of initiatives, events, webinars, and resources.

• Keep core employee documents and people practices current as employment requirements evolve.

• Partner with the People Experience team to deliver people programs and use employee feedback and program data to improve outcomes.

What you bring:

• Post-secondary education in HR, business or a related field.

• At least 8-10 years of progressive People & Culture experience, including at least three years leading a team or function, or an equivalent combination of education and experience.

• Strong HR business partnering experience, including advising leaders on complex employee relations matters and workplace investigations.

• Experience in a unionized environment, including grievance management and collective agreement interpretation.

• Experience overseeing or working closely with disability management, workplace accommodation, wellbeing, and health and safety programs.

• Strong working knowledge of BC employment and labour legislation, human rights obligations, and WorkSafeBC requirements.

• The ability to build trusted relationships, navigate difficult conversations, and provide clear, practical recommendations.

• Sound judgment, discretion, and the ability to balance employee needs, business priorities, and organizational risk.

• Strong analytical and organizational skills, with the ability to use data and feedback to improve programs while managing competing priorities.

• Proficiency with HR systems, such as Workday, and Microsoft Office. Experience in the insurance or mobility industries is an asset.

The salary range for this position is $130,000-$150,000 per year and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].