Posted last month
Service Coordinator
@ CCO Trane Canada Co.
Burnaby, British Columbia
Overview
CCO Trane Canada Co. is hiring a Service Coordinator II in Burnaby for an on-site full-time role. The coordinator plans and dispatches field resources, schedules personnel and materials, and manages customer concerns and work orders. Salary is $50,065 to $80,500 per year, with weekend and overtime flexibility required.
Responsibilities:
- Coordinate service resources and dispatch team members to projects
- Schedule personnel, materials, subcontractors and equipment
- Coordinate with Project Managers and Field Technician Supervisor
- Handle customer concerns and generate work orders and reports
Requirements summary:
- College or technical certificate with one year experience, or three years with HS diploma
- Excellent phone customer service skills
- Strong organization and multitasking ability
- Knowledge of Word, Excel, Outlook and Windows
- Flexibility for overtime and weekends
- Familiarity with HVAC or temperature controls preferred
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | overtime |
| Travel | air: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Trade certificate (preferred), College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CCO Trane Canada Co.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 39 |
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
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Where is the work:
On-Site (5 days)What's in it for you:
Trane in Burnaby is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.
What you will do:
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
What you will bring:
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in fast paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$50,065.00 - $80,500.00Compensation Type:
SalaryIncentive Eligible:
NoSales Commission Eligible:
NoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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