Posted 8 months ago
Service Coordinator
@ Clearbridge Business Solutions
Abbotsford, British Columbia
Overview
Clearbridge Business Solutions is hiring a full-time Service Coordinator in Abbotsford, BC, to serve as the central intake and triage point for customer service requests. The role requires 4 to 6+ years of customer-facing or coordination experience and is an in-person position. The posting offers a competitive salary and benefits package along with professional development opportunities.
Responsibilities:
- Answer incoming service requests with professionalism and curiosity
- Own intake, triage and routing of service requests
- Translate client needs into actionable context for teams
- Coordinate assigned client accounts and handoffs
- Identify recurring issues and flag service improvements
Requirements summary:
- 4 to 6+ years in customer-facing or coordination roles
- Experience in managed services, consulting or fast-paced environments preferred
- Exceptional verbal and written communication skills
- Strong emotional intelligence and judgment under pressure
- Natural curiosity about business operations
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-03-16
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Stock or equity, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Clearbridge Business Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We source, configure, and support your IT products and services.
Full company description
Clearbridge lives and breathes the changing world of managed IT solutions. From IT Consulting to Cybersecurity and Disaster Recovery, we are not just your typical tech team. We are a dedicated partner in your company and guiding you toward long-term development and success. So, stop searching for ‘Business IT Solutions Near Me’ because you’ve found Clearbridge! We’re fortunate to have a team of technology enthusiasts who genuinely love showing up each day to tackle new challenges. Whether it's solving critical IT problems, optimizing network performance, or switching to cloud migration solutions, our experts are here for it all. Our role is to make the complicated simple and easy to use. From the first consultation to implementing cutting-edge technologies, we’re your technology partner. Information Technology At Clearbridge, we understand that technology solutions are no longer optional in today’s fast-paced business world—they’re a necessity. Our IT consulting experts will let you know where your business needs support. Cybersecurity In an era where data breaches are becoming alarmingly common, the importance of cybersecurity cannot be overstated. One of our top priorities is ensuring your company is free from cyber threats. From configuring multi-layered security systems to staff training on best practices, our crew guarantees that your private information stays safe. Backup Disaster Recovery We provide complete disaster recovery planning and tech support about what to do when the unanticipated occurs. A well-considered disaster recovery plan shows exactly how to get back into your systems following a cybercrime, natural disaster, or other corporate interruption. We are your dedicated partner in making sure your business runs safely, securely, and free of catastrophic events. Let us handle your technology so you may focus on running your business. Your strongest strength. Let’s connect and collaborate! You can get in touch with us now!
- LinkedIn followers
- 576
- People associated on LinkedIn
- 26
- Reported office locations
- 33761 Essendene Ave, Abbotsford, British Columbia V2S 2H1, CA
- Business categories
- Information Technology
- Consulting
- Professional Services
- Computer
- Other recorded names
- Clearbridge Business Solutions
- Clearbridge Business Solutions Canada
- Specialties
- Business Startup
- Process Improvement
- Business Systems
- Technology Management
- Business Growth
- Information Management
- Information Technology
- Marketing
- Process Improvement
- and Online Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Clearbridge lives and breathes the changing world of managed IT solutions. From IT Consulting to Cybersecurity and Disaster Recovery, we are not just your typical tech team. We are a dedicated partner in your company and guiding you toward long-term development and success. So, stop searching for ‘Business IT Solutions Near Me’ because you’ve found Clearbridge! We’re fortunate to have a team of technology…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 11-50 employees |
| Headquarters | Abbotsford, British Columbia |
| Organization type | Privately Held |
| Year founded | 2005 |
| Specialties | Business StartupProcess ImprovementBusiness SystemsTechnology ManagementBusiness GrowthInformation ManagementInformation TechnologyMarketingProcess Improvementand Online Services |
| Open jobs on Jobsy | 4 |
| View page |
About Clearbridge
At Clearbridge, we don't just provide services - we build trust. Every customer interaction is an opportunity to show that someone truly gets it. That we're listening. That we care. We're a team that thrives on solving real problems for real people, not just checking boxes. If you're the kind of person who lights up when a customer says, "Thank you, you really understood what I needed," then you're going to love it here.
Role Mission
As our Customer Service Triage, you’re the central point of connection between our customers and the teams who serve them — across IT support, professional services, development, and marketing. You’re the person who takes a customer’s call, genuinely understands what they need, and makes sure the right people get involved with the right information at the right time.
You’ll be the calm, confident voice our customers rely on. You’ll turn scattered or urgent requests into clear, organized action. And you’ll notice patterns — the kind that turn repeat problems into permanent fixes.
This is a high-visibility, people-first role. If you thrive on interaction, love being in the middle of the action, and get genuine satisfaction from making someone’s day easier, this might be your perfect fit.
The Ideal Candidate
- You build rapport quickly and make customers feel genuinely heard — even when they’re frustrated.
- You stay calm under pressure. When things get busy or complicated, you’re the steady presence everyone counts on.
- You’re naturally curious. You don’t just answer the surface question — you ask why it keeps coming up.
- You communicate clearly and professionally, whether you’re talking to a stressed client or briefing a delivery team.
- You’re organized and can juggle multiple requests without letting things slip through the cracks.
- You’re energized by people, not drained by them. A busy day full of conversations sounds like a good day to you.
- You understand how businesses operate and can quickly gauge what a request actually means for the client.
Responsibilities & Expectations
Be the first voice customers hear — and make it count.
- Answer incoming service requests with warmth, professionalism, and genuine curiosity about what’s actually going on.
- Ask the right questions to understand the full picture before routing anything.
- Handle high-stakes or emotionally charged situations with grace.
Coordinate and connect across teams.
- Own the intake, triage, and routing of all incoming service requests.
- Translate vague or urgent client needs into clear, actionable context for IT and professional services teams.
- Act as the coordination hub for assigned client accounts, keeping priorities aligned and handoffs smooth.
- Validate requests for urgency, scope, and business impact before dispatching.
Spot patterns. Solve root causes.
- Identify recurring issues and help teams move beyond surface-level fixes.
- Connect day-to-day requests to broader service trends.
- Flag opportunities for proactive client engagement and service improvements.
Culture Champion
- Model Clearbridge's customer-obsessed mindset in every interaction
- Be the example of what "getting it right" looks like for the team
Required Experience & Skills
- 4 to 6+ years in a customer-facing service, coordination, or operations role
- Experience in managed services, consulting, or fast-paced service environments strongly preferred
- Exceptional verbal and written communication skills - professional, approachable, and crystal clear
- Demonstrated ability to listen actively, ask smart questions, and synthesize information quickly
- High emotional intelligence - you navigate complex or frustrated customers with ease
- Strong judgment and confidence in prioritizing work in real time
- Natural curiosity about how businesses operate and how issues connect across teams
- Energized by being highly visible - you love interacting with people all day long
Benefits/Perks
- Competitive salary and benefits package
- Stocked kitchen with healthy snacks, coffee and tea
- Beautiful office space, located in heart of downtown Abbotsford (close to coffee shops and restaurants)
- Professional development opportunities and training
- A team that genuinely values your ideas and your impact
- The satisfaction of knowing you're making customers' days better - every single day
Location
This is an in-person role based in Abbotsford, BC.
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