Service Manager - InnoServ

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

At Gordon Food Service, our continued focus on quality and exceptional service has made us one of Canada’s largest food service distributors. We believe in treating each other with respect and working as a team to get things done right. And because of this collaboration, we've created an atmosphere that's fun, supportive, and alive with energy!

InnoServ provides installation, preventative maintenance, servicing and measures performance of chemical and beverage dispensing equipment for a variety of customers including national accounts, healthcare, college and university, hospitality, and large independent food service operators.

Position Overview

Supervises all aspects of the InnoServ Regional Service team. Trains and develops Service Specialists to ensure high level of service and repairs on equipment programs.

This position will be based in Calgary

What We Offer

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• Full flex benefits program to meet your needs
• Company matched retirement program
• Profit sharing
• Bonus eligible
• Training and career advancement opportunities
• Gordon Food Service product discounts
• Employee appreciation events
• Family culture
• 125-year, family-owned and operated company history
• Company vehicle

Essential Functions

• Manages regional employees in servicing and repairing chemical and beverage equipment.
• Plans and assists in the personal and professional development of the chemical and beverage service specialists in assigned region. Trains, motivates, and supports the service specialists to provide unparalleled service to GFS customers.
• Manages regional equipment and parts inventory to minimize cash investments.
• Creates and implements business plans for assigned region in support of overall department goals.
• Understands, requests and analyzes pertinent reports and resources to drive effective decision-making.
• Identifies and coaches service specialists on service and preventive maintenance related issues.
• Provides equipment expertise and market intelligence.
• Assist in national or chain account service opportunities.
• Participates in the planning and execution of training for all aspects of service specialist responsibilities. Facilitates and monitors service and training activity in support of identified goals.
• Collaborates with category product specialists on the sales/service process.
• Participates in the planning and execution of food shows, other shows, and activities in support of strategic plans.
• Plans and facilitates regional chemical and beverage meetings as appropriate.
• Provides route coverage for open routes and assists team with equipment installation and diagnostic problems.
• Interviews, hires, trains, and retains staff. Mentors, motivates, and develops staff and acts as a role model and resource to them.

Knowledge, Skills and Abilities

• Four years previous service experience with chemical and beverage product environment exposure and two years previous supervisory experience
• Must have excellent interpersonal, organizational, communication skills, both written and verbal
• Time management and organizational skills
• Strong leadership skills and problem solving skills
• Must be a team player, committed to planned outcome able to meet deadlines, adaptable, and have a strong business sense
• Knowledge of all products, equipment, and tools required in completing the tasks that are required of the job and maintain the appropriate safety precautions
• Maintains knowledge of current trends and developments in the field
• Must love taking initiative and driving results
• Must have the ability to multi-task and work well under pressure
• Excellent in customer service and self driven
• Collaborative and dynamic skills to work under pressured environments
• Post-secondary education in Business, Sales or Marketing is an asset
  

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.