Posted 2 months ago
Technical Support Analyst - Intern (3-month Contract)
@ PBS Systems
Calgary, Alberta
Overview
PBS Systems is hiring a Technical Support Analyst Intern on a 3-month full-time contract at its Calgary tech center. The role supports the Install Services Team by handling client calls, troubleshooting software issues, documenting tickets and escalating when needed. Pay is $20 to $25 per hour.
Pay:
$20–$25 an hour
Responsibilities:
- Manage incoming client issues across phone, email and chat
- Log and document interactions in the ticketing system
- Escalate matters to other departments as required
- Support the PBS Install Services Team with implementations
- Review software release notes and keep learning
Requirements summary:
- High school diploma required
- Relevant certification or post-secondary diploma in progress
- Strong Windows and networking knowledge
- Excellent customer service and communication skills
- Strong documentation and time management abilities
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-08-25
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+ |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Performance bonus, Employee discount, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PBS Systems
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
PBS Systems has been the pacesetter in developing Dealer Management System software for over 30 years.
Full company description
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America. Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships. From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems. Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in: • Milton, Ontario • Arlington, Texas • Dubuque, Iowa • Spanish Fort, Alabama Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 630+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.
- LinkedIn followers
- 10,363
- People associated on LinkedIn
- 494
- Reported office locations
- 4041 128 Ave SE, Calgary, Alberta T2G 5G6, CA
- 8135 Esquesing Line, Milton, ON L9T 9E3 , CA
- 500 Iowa St, Dubuque, Iowa 52001, US
- 2229 Avenue J, Arlington, Texas 76006, US
- 30500 AL-181, #462, Spanish Fort, Alabama 36527, US
- Business categories
- Software
- Enterprise Software
- Automotive
- Other recorded names
- PBS Systems
- Specialties
- Dealership Management Software
- Retail Automotive
- and Dealership SaaS
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America. Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships. From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | Dealership Management SoftwareRetail Automotiveand Dealership SaaS |
| Open jobs on Jobsy | 22 |
| View page |
Company Name: | PBS Systems |
Job Location: | Calgary, AB (Tech Center) |
Job Type: | Full-time, Contract (3-month) |
No. of Openings: | 01 |
Job Requirement(s): Internal Job Title: | None Technical Support Analyst - Intern |
Reports To: | Team Lead, Technical Support |
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern (3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
- Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting Infrastructure
- Achieve relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Qualifications:
- High School Diploma required
- Relevant certification or post-secondary diploma in progress
- Previous customer service or dealership experience is an asset
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary ($20 - $25/hr.)
- Great referral bonus
- Staff discounts with GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
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