Assistant food and beverage manager

Role Summary: Assistant Food and Beverage Managers report to the Food and Beverage Manager and work closely with the food and beverage leadership team to ensure that the service and quality standards of the outlet are met and continually developed within established business and strategic plans. These individuals will be responsible for the administration, leadership and service quality of our food and beverage service operations.

Duties:

• Effective and efficient administration and leadership of the front of house associates and functions of the operations
• Providing leadership and support to food and beverage leaders
• Maintaining service standards and enhancing quality of service and offerings in partnership with the Food and Beverage Service Manager and food and beverage leadership team
• Establishing, communicating, training and monitoring front of house procedures
• Assisting with the hiring, training, coaching and development of a successful and enthusiastic team, engaging in performance management and positive coaching and counseling as needed
• Managing scheduling in accordance with employment policies and budget targets
• Ensuring that all time management and payroll processes are carried out in an accurate manner
• Assisting in development and implementation of food and beverage orientation and training
• In collaboration with the Service Manager, creating and developing menus as required
• Assisting in the development of operating budgets and administering those budgets on an ongoing basis by monitoring and tracking expenses
• Serving as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, and taking orders
• Working with leadership to ensure that hourly associates clearly understand their job roles, responsibilities and performance expectations
• Addressing guest concerns, requests or issues
• Monitoring dining room for seating availability, service, safety and wellbeing of guests
• Completing scheduled inventories, stocking and requisitioning necessary supplies
• Collaborating with leadership to develop and carry out ideas and procedures to continuously improve department performance
• Ensuring that department goals are communicated, understood, and met by associates
• Coordinating tasks and working with other departments to ensure that the department runs efficiently
• Assisting the Service Manager with preparing and conducting performance conversations
• Coaching and developing associates through career development and advancement opportunities
• Complying with all safety regulations of assigned tasks, and ensuring a clean and safe working environment with active participation in the health and safety program
• Adhering to all environmental policies and programs as required
• Other duties as assigned

Requirements:

• Completion of a college or other program in hotel and restaurant management or a related major

• 5 years’ experience in food and beverage, culinary or a related professional area
• 2 years’ experience in a comparable position in a luxury hotel or resort operation
• Smart Serve certification
• Comprehensive knowledge of fine food, wine and service
• Previous cash handling and budget administration experience
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) level wine courses are an asset
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidates will have previous experience with food and beverage software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing up to 25 pounds without assistance
• Ability to stand, sit, or walk for an extended period or for an entire shift
• Ability to reach overhead and below the knees, including bending, twisting, and pulling

AI Disclosure: We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.