Assistant Food and Beverage Manager

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Carletto is the newest addition to Gray Collection in Ottawa, bringing the warmth and elegance of Italy to the nation’s capital. Located within The Metcalfe Hotel, Cocotte Bistro offers a refined French-inspired culinary experience in the heart of Ottawa. Together, these two outlets reflect Gray Collection’s commitment to exceptional cuisine, thoughtful hospitality, and memorable guest experiences.

Reporting to the Food & Beverage Managers, the Assistant Food & Beverage Manager will play a pivotal role in ensuring the flawless operation of our restaurants and banquet operations by providing efficient service, maintaining high standards, and fostering a high-performing team. Building and maintaining strong professional relationships within the front-of-house and back-of-house teams will be crucial to your success.

Responsibilities:

• Assist F&B Managers in Cocotte & Carletto with operations and floor management.
• Assist with Banquet operations when required with standards and maintaining procedures.
• Cultivate a culture of authentic hospitality to support business objectives and growth.
• Oversee logistics, including setup, staffing, and equipment, ensuring seamless event execution.
• Assist the F&B managers in managing financial aspects such as inventory controls and monthly counts, period-end assistance, billing reconciliation, and cash deposits.
• Assist with recruitment, employee schedule, training, integration, performance feedback, and employee relations.
• Address service-related issues promptly to ensure guest satisfaction.
• Provide ongoing support to the Food & Beverage Supervisor and service team, actively participating in service.
• Lead by example, maintaining cleanliness and orderliness.
• Offer feedback and guidance to ensure team members have growth and development opportunities.
• Support the Food & Beverage Director in achieving departmental financial, operational, guest satisfaction, and employee engagement objectives.
• Build and motivate a high-performing team with strong quality and sales standards.
• Maintain an impeccable online reputation across platforms like TripAdvisor, Google, and local review sites.
• Conduct regular floor audits to ensure service standards, cleanliness, and presentation expectations are consistently met.
• Assist in menu rollouts, seasonal promotions, and special event execution.
• Collaborate closely with Culinary, Sales & Catering, Front Office, and other departments to ensure seamless guest experience.

Qualifications:

• At least 2 years of supervisory experience in a premium, fast-paced, high-energy environment.
• Strong leadership and team management skills.
• Smart Serve Certification is required.
• Flexibility to work various shifts, including weekdays, evenings, weekends, some
• mornings, and holidays.
• Ability to handle stressful situations and work effectively in a fast-paced environment.
• Knowledge of health and safety regulations related to food and beverage service.

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.