Posted 3 months ago
Cargo Office Agent - Customer Service - YVR
@ Menzies
Richmond, British Columbia
Overview
Menzies Aviation is hiring a full-time Cargo Office Agent at YVR to support the airline account supervisor in front-office cargo operations. The work covers document checks and data entry for import and export shipments, customer contact, and coordination with CBSA and Transport Canada. The posting requires 7-day availability including holidays and a valid driver's licence.
Responsibilities:
- Examine manifests, bills of lading and air waybills
- Compile documents and enter import/export shipment data
- Expedite cargo and assist customers with tracking
- Prepare invoices and approve cargo release
- Work with CBSA and Transport Canada to clear shipments
Requirements summary:
- High school diploma, GED or equivalent experience
- Valid driver's licence with no violations in 5 years
- Proficient in MS Office
- Available all shifts including weekends and holidays
- Able to obtain security clearances and pass background check
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Office, Warehouse, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Background checks | criminal record |
| Education | High school (required) |
| Security clearance | Other clearance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Menzies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
People. Passion. Pride. Since 1833.
Full company description
People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.
- LinkedIn followers
- 181,805
- People associated on LinkedIn
- 18,927
- Reported office locations
- 21-22 Bloomsbury Square, London, England, GB
- 2 World Busines Centre Heathrow, Newall Road, London Heathrow Airport, Hounslow TW6 2SF, GB
- 3100 S176th st, ste 201, Seatac, WA 98188, US
- Business categories
- Air Transportation
- Other recorded names
- Menzies Aviation
- Specialties
- Fuelling Services
- air cargo
- aviation
- ground handling
- airlines
- airports
- logistics
- supply chain
- travel
- fuel services
- aircrafts
- passenger services
- customer relations
- and B2B
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 10,001+ employees |
| Headquarters | London, England |
| Organization type | Privately Held |
| Year founded | 1833 |
| Specialties | Fuelling Servicesair cargo aviationground handlingairlinesairportslogisticssupply chaintravelfuel services |
| Open jobs on Jobsy | 19 |
| View page |
Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!
About Us:
Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.
Assists the Airline Account Supervisor in the day to day operation in the front office. Front facing with customers and telephone contact to be delivered in a courteous and professional manner.
Essential Duties and Responsibilities:
- Examine manifests, bills of lading and air waybills to determine work procedures for accepting or releasing cargo.
- Compiles documents and data entry functions for import or export cargo shipments.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests and cargo routing familiarization.
- Expedites shipment of cargo from Warehouse and assists customers in tracking their shipments.
- Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and weight of shipment.
- Enter transactions for billing to consignee and airline customer prior to release of freight.
- Authorizes final approval for cargo release.
- Undertake acceptance procedures for export cargo shipments.
- Assists customers at the front counter including pick-up and delivery requests.
- Prepares invoices for charges, airline clients and management regarding freight movements.
- Work with CBSA, Transport Canada and other governmental agencies to clear shipments.
- Meets flights in order to exchange documents as required.
- Recognizes dangerous goods upon receiving.
- Complete mandatory security and other training as required.
- Must drive and have a drivers license, be available 7 days a weeks including holidays .
- Other duties as assigned.
Requirements:
- Must be at least 18 years of age
- Must have high school diploma, GED or equivalent work experience
- Capable of repeating repetitive tasks
- Must be flexible and available to work all shifts including weekends and holidays
- Must be able to obtain and hold all required security clearances and passing a Transport Canada background check.
- Valid driver’s license with no violations over the past 5 years
- Familiarity with or ability to learn how to work within an IT cargo system environment.
- Proficient in MS Office
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
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