Posted last month
Collections Specialist
@ Open Text Corporation
Richmond Hill, ON · Waterloo, ON
Overview
OpenText is hiring a Collections Specialist to manage a portfolio of accounts receivable and drive timely collections. The role involves resolving disputes, flagging at-risk accounts and supporting cash flow targets. The posting requires three or more years of B2B collections experience and offers a salary range of $53,040 to $79,560.
Responsibilities:
- Manage and collect accounts receivable in a portfolio
- Resolve collection disputes
- Flag at-risk accounts before 30 days past due
- Support peers on collection activities and cash flow targets
- Assist leader on process and practice improvement projects
Requirements summary:
- Credit and collections program or equivalent experience
- Minimum 3 years collections experience, preferably global B2B
- Strong customer service and negotiation skills
- Working knowledge of ERP systems and Microsoft Office
- Strong organization and time management skills
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-03
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Finance & accounting |
| Experience | 3+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Credit and Collections |
| Perks mentioned | Generous paid time off, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Open Text Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Information Reimagined
Full company description
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
- LinkedIn followers
- 533,938
- People associated on LinkedIn
- 23,229
- Reported office locations
- 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
- 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA
- 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB
- 385 Interlocken Crescent, Broomfield, Colorado 80021, US
- MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
- Ayala Ave, Makati, National Capital Region, PH
- 75 Queen Street, Suite 4400, Montreal, QC H3C 2N6, CA
- 2440 Sand Hill Rd, Menlo Park, California 94025, US
- 11720 Amberpark Dr, Suite 200, Alpharetta, Georgia 30009, US
- 810 Bull Lea Rd, Lexington, Kentucky 40511, US
- 9711 Washingtonian Blvd, Gaithersburg, Maryland 20878, US
- 100 Tormee Dr, Tinton Falls, New Jersey 07712, US
- Avenida Brigadeiro Faria Lima, São Paulo, BR
- 80 Pacific Hwy, North Sydney, New South Wales 2060, AU
- 100 Zunyi Road, Shanghai, 200052, CN
- Intermediate Ring Road, Bangalore, Karnataka 560071, IN
- Internal Ring Road, Bangalore, Karnataka 560071, IN
- Workafella, 1st fl Cyber Crown, Sec-II, Village, Huda Techno Enclave, Hyderabad, Telangana 500081, IN
- 1-8-3, Marunouchi, Chiyoda-ku, Tokyo , 100-0005, JP
- 42 Jong-ro 1-gil Jongno-gu, 8th Floor, Leema Building, Seoul, 03152, KR
- 138 Market Street, Level 33, Singapore, 048946, SG
- Werner-von-Siemens Ring 20, Grasbrunn, Bavaria 85630, DE
- 100, Esplanade du Général de Gaulle, Cœur Défense Tour B - Étage 30, Paris, Île-de-France 92932 , FR
- Via Amsterdam, 125, Rome, 00144, IT
- Kinsale Road, Building 2800/2900 Cork Airport Business Park, Cork, IE
- 1183 AV, Prof. E. M. Meijerslaan 1, Amstelveen, NL
- Calle Jose Silva 17 6ªplta, 28043 Madrid, ES
- Dubai Internet City, Building 14 Office G-11 (Ground Floor), Dubai, AE
- Leslie Ave East, Design Quarter Office Park Ground Floor Building No 11, Johannesburg, ZA
- Business categories
- Operating Systems
- Information Technology
- Cyber Security
- Linux
- Data Center
- Content
- Data Management
- Software
- Ediscovery
- Information Services
- Network Security
- Artificial Intelligence (AI)
- Other recorded names
- Open Text Software SLU, Secursal
- Open Text (Philippines), Inc.
- Open Text Middle East
- Open Text Saudi Arabia LLC
- Open Text Corporation
- Open Text Sp. z.o.o.
- Open Text Software GmbH
- Open Text South Africa Pty Ltd
- Open Text Bulgaria EOOD
- Open Text UK Limited
- Micro Focus Software Solutions Canada Co.
- Open Text Software Tech SDN BHD
- Open Text (Asia) Pte Ltd
- Micro Focus Software Pte. Ltd.
- Open Text Tech da Informacao Ltda
- Open Text Technologies India Pvt Ltd
- Open Text Corporation India Pvt Ltd
- Micro Focus France SAS
- Open Text Belux Branch
- Open Text Pty Limited
- Open Text Ireland Limited
- Open Text Software S.L.U.
- Open Text Oy
- Open Text US LLC
- Open Text Korea Co., Ltd
- Open Text S.r.l.
- Micro Focus Deutschland GmbH
- Open Text Software Austria GmbH
- Open Text Cooperatief U.A.
- Open Text Inc.
- Open Text S. de R.L. de C.V.
- Open Text K.K.
- Open Text s.r.o.
- Open Text SARL
- Open Text A/S
- Open Text AG
- Open Text AB
- OpenText Middle East and North Africa Regional Headquarters
- OpenText
- GXS India Technology Centre Pvt Ltd
- GXS Limited
- Specialties
- Information Management
- Enterprise Content Management (ECM)
- Content Services
- Digital Experience (DX)
- Customer Experience Management (CEM)
- Customer Communications Management (CCM)
- Information Exchange
- IoT
- Information Security
- Developers
- Partners
- LegalTech
- Artificial Intelligence (AI)
- Cyber Security
- Data Center
- Data Management
- Information Services
- Information Technology
- Network Security
- and Software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,100,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 10,001+ employees |
| Headquarters | Waterloo, ON |
| Organization type | Public Company |
| Year founded | 1991 |
| Specialties | Information ManagementEnterprise Content Management (ECM)Content ServicesDigital Experience (DX)Customer Experience Management (CEM)Customer Communications Management (CCM)Information ExchangeIoTInformation SecurityDevelopers |
| Open jobs on Jobsy | 118 |
| View page |
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.
WHAT THE ROLE OFFERS
- Accountable for the timely collection of accounts and A/R maintenance in your portfolio; including ensuring accurate customer information is maintained.
- Responsible for effectively resolving collection disputes in your portfolio.
- Responsible to keep updated with changes in collection practices and processes.
- Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.
- Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
- Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.
WHAT YOU NEED TO SUCCEED
- Enrolment in an accredited Credit and Collections program or equivalent work experience
- Minimum 3 years’ collections experience, preferably global B2B.
- Strong customer service mindset with the ability to solve it right the first time.
- Good written and verbal communication and negotiation skills, specifically with internal and external customers.
- Strong organization and time management skills, with demonstrated success managing multiple priorities.
- Good working knowledge of ERP systems and Microsoft Office suite.
- Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.
- Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
ONE LAST THING
This is an exciting opportunity for a customer-focused collections professional to play a key role in driving cash flow success while delivering an exceptional customer experience. As a Collection Specialist, you will manage a portfolio of accounts, build strong relationships with customers and internal stakeholders, resolve payment concerns, and proactively support accounts receivable goals. Working within a collaborative and supportive team, you will contribute to process improvements, identify opportunities to reduce risk, and help shape best-in-class collection practices. The ideal candidate brings B2B collections experience, strong communication and problem-solving skills, and a positive, team-oriented approach to achieving results in a dynamic and evolving environment.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $53,040 - $79,560 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
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