Posted 8 days ago
Front Office Supervisor
@ Coast Hotels
North Vancouver, British Columbia
Overview
Coast Hotels is hiring a Front Office Supervisor to lead front desk operations and Guest Services standards. The role covers check-in and check-out, guest concerns, group arrivals and VIP requests, plus quality monitoring and quarterly performance reviews. The posting requires a flexible schedule including evenings, weekends, holidays and some overnights, and offers competitive wages and benefits.
Responsibilities:
- Supervise front desk operations and guest check-in and check-out
- Handle guest concerns and anticipate guest needs
- Review daily arrivals and VIP notes
- Monitor quality of work and provide feedback
- Review departmental plan and performance quarterly
Requirements summary:
- 1-3 years of hospitality industry experience
- Bachelor's degree or diploma in hospitality, or equivalent
- Excellent English communication and customer service skills
- Ability to lead and motivate others
- Strong problem and conflict resolution skills
- Flexible schedule including evenings, weekends, holidays and some overnights
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | Bachelor’s degree (preferred), College diploma (preferred) |
| Fields of study | Hospitality |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coast Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Refreshingly Local™
Full company description
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.716.6199. Please note: Our LinkedIn inbox is not monitored 24/7. If you have a guest inquiry, our Central Reservations team would be happy to help at 1.800.716.6199 during regular business hours. Looking to join our team? We don’t process job applications here, but you can check out all our current openings and apply at www.coasthotels.com/careers.
- LinkedIn followers
- 10,944
- People associated on LinkedIn
- 455
- Reported office locations
- 700- 535 Thurlow Street, Vancouver, BC V6E 3L2, CA
- 1301 6th Ave, Seattle, Washington 98101, US
- Business categories
- Resorts
- Hospitality
- Hotel
- Tourism
- Other recorded names
- Coast Hotels
- Specialties
- hotels
- resorts
- accommodations
- tourism
- and food & beverage
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1972 |
| Specialties | hotelsresortsaccommodationstourismand food & beverage |
| Open jobs on Jobsy | 10 |
| View page |
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions.
Responsibilities:
- Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
- Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
- Reviews daily arrivals list and checks VIP notes and other special guest requests
- Monitors the quality of work and provides feedback on the degree to which operational standards are met
- Communicates goals to others, including team members, other Leaders, etc
- Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
- Other duties as required
Skills/Knowledge/Experience:
- 1-3 years of related experience in the hospitality industry
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
- Excellent communication (written, oral English and listening), and customer service skills
- Ability to lead and motivate others
- Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
- Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas
- Experience dealing with fast-paced customer-service environments
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
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