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Posted 10 days ago

Guest Services Agent

@ Whistler Village Inn + Suites

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Whistler, British Columbia

Full-time
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SIGNALS

Overview

Whistler Village Inn + Suites is hiring a full-time Guest Services Agent for its front desk. The work covers greeting arriving guests, check-in and check-out, room assignment, payments, and coordinating housekeeping and third-party services such as taxis and tours.

Responsibilities:

  • Greet guests and handle check-in and check-out
  • Assign rooms, issue keys, and manage guest payments
  • Coordinate with housekeeping and third-party services
  • Resolve guest problems and complaints

Requirements summary:

  • Experience with reservations and front desk duties
  • Cashier and payment handling
  • Strong guest communication and conflict resolution

Tools & skills

Greet guestsFront DeskHousekeeping
Source and dates

Source type not verified · higherme

Employer posting date
2026-10-28
First seen by our source
2026-10-13
Source record updated
2026-10-29

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
PositionMostly standing
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Whistler Village Inn + Suites

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Job description

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.

Tasks and duties

  • Greeting guests on arrival.
  • Undertaking front desk service duties.
  • Administering check-in and check-outs.
  • Assigning rooms and issuing keys.
  • Delivering mail and messages.
  • Processing guest payments and managing bills.
  • Coordinating with housekeeping.
  • Acting as a central source of information for guests during their stay.
  • Resolving problems and dealing with conflict or tension with disappointed guests.
  • Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
  • Making Hotel Reservations
  • Cashier

Discover the perfect mix of value and location, right in the heart of Whistler. Rustic and inviting, Whistler Village Inn + Suites offers an authentic mountain resort feel, only steps away from the bustling restaurants, bars and boutiques of Whistler Village. Whistler and BlackComb Mountains are the beautiful backdrop to BC’s premier year-round adventure destination, where visitors can ski, snowboard, hike and bike surrounded by the stunning scenery of alpine lakes, majestic mountains and verdant old-growth temperate rainforests.

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