Posted 23 days ago
Guest Services Agent
@ Canad Inns
Winnipeg, Manitoba
Overview
Canad Inns, Manitoba's premier hospitality provider, is hiring a full-time Guest Services Agent to deliver an exceptional guest experience. The role resolves guest issues, processes reservations and works in a team. Shifts include evenings, weekends and holidays.
Responsibilities:
- Address and resolve guest concerns
- Process incoming customer reservations efficiently
- Assess and improve current practices
- Ensure precision and quality in all tasks
- Other duties as assigned
Requirements summary:
- Experience delivering superior customer service
- Experience managing customer complaints with an empathetic approach
- Positive attitude and strong work ethic
- Flexibility to work evenings, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · manatal
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Employee discount, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canad Inns
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Manitoba's Largest Hospitality Provider, a Manitoba 2021 Top Employer & A Canada Best Managed Companies for two decades!
Full company description
Canad Inns is Manitoba's largest hospitality provider. Canad Inns Destination Centres feature the finest in accommodations, food and beverage, entertainment, banquet and conference facilities and so much more. We operate 8 Destination Centres in the city of Winnipeg, 1 in Portage la Prairie, Manitoba, 1 in Brandon, Manitoba and 1 in Grand Forks, ND. In addition we also own and operate the Radisson Winnipeg Downtown and The Metropolitan Entertainment Centre by Canad Inns. Our properties serve over 8.5 million customers per year and offer many benefits and advantages to our clients: 1. We are Manitoba’s largest hospitality organization, leading the industry in products and services. 2. We are industry leaders in quality and value, offering competitive pricing, from accommodations to full service conference and banquet amenities. With 12 facilities to choose from, we guarantee to find the fit that is right for you. 3. When you work with us your organization works with a team lead by a Corporate Sales Manager and supported by professional on-site catering, Guest Services, Banquet and General Management staff jointly responsible for ensuring you receive prompt, professional and courteous service, every moment of every day. 4. Canad Inns is committed to community. We believe in giving back and as such we participate as both a sponsor and partner in hundreds of worthy initiatives that contribute to the quality of life in all the communities in which we serve. We realize that a corporation who engages with its’ community, engages with its’ staff.
- LinkedIn followers
- 7,888
- People associated on LinkedIn
- 563
- Reported office locations
- 930 Jefferson, Winnipeg, Manitoba R2P 1W1, CA
- 1000 S 42nd St, Grand Forks, North Dakota 58201, US
- 1415 Regent Avenue West, Winnipeg, Manitoba R2C 3B2, CA
- 1824 Pembina Highway, Winnipeg, Manitoba R3T 2G2, CA
- 1125 18th Street, Brandon, Manitoba R7A 7C5, CA
- 1405 St. Matthews Avenue, Winnipeg, Manitoba R3G 0K5, CA
- 2100 McPhillips St, Winnipeg, Manitoba R2V 3T9, CA
- 720 William Ave, Winnipeg, Manitoba R3E 3J7, CA
- 2401 Saskatchewan Ave W, Portage La Prairie, Manitoba R1N 4A6, CA
- 826 Regent Ave W, Winnipeg, Manitoba R2C 3A8, CA
- 1034 Elizabeth Rd, Winnipeg, Manitoba R2J 1B3, CA
- 288 Portage Avenue, Winnipeg, Manitoba R3C 0B8, CA
- 281 Donald Street, Winnipeg, Manitoba R3C 1M9, CA
- Business categories
- Hospitality
- Hotel
- Other recorded names
- Canad Inns
- Specialties
- Hotel Guest Rooms
- Banquets & Conferences
- Restaurants & Lounges
- Entertainment
- Sports Pubs
- Meetings
- Private Gatherings
- and Weddings
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Canad Inns is Manitoba's largest hospitality provider. Canad Inns Destination Centres feature the finest in accommodations, food and beverage, entertainment, banquet and conference facilities and so much more. We operate 8 Destination Centres in the city of Winnipeg, 1 in Portage la Prairie, Manitoba, 1 in Brandon, Manitoba and 1 in Grand Forks, ND. In addition we also own and operate the Radisson Winnipeg Downtown…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Winnipeg, Manitoba |
| Organization type | Privately Held |
| Year founded | 1975 |
| Specialties | Hotel Guest RoomsBanquets & ConferencesRestaurants & LoungesEntertainmentSports PubsMeetingsPrivate Gatheringsand Weddings |
| Open jobs on Jobsy | 102 |
| View page |
The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.
Responsibilities:
- Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
- Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
- Handle incoming customer reservations and process them efficiently.
- Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
- Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
- All other duties as assigned.
Qualifications:
- Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
- A positive attitude and strong work ethic.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Our benefits to support your success:
- Employee Canadvantage Rewards Program.
- Employee Discounts, including meal, room rates, and more!
- Educational Scholarships and financial assistance.
- Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!
About Canad Inns:
Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.
We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.
Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.
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