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Posted 18 days ago

Guest Services Representative

@ Westmont Hospitality Group

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Winnipeg, Manitoba

Full-time
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SIGNALS

Overview

Hilton Winnipeg Airport Suites is hiring a full-time Guest Services Representative to support guests from reservation through check-out. The role covers front desk registration, room assignments, check-outs, charge posting and coordination with housekeeping and maintenance. Evening and weekend availability is required.

Responsibilities:

  • Register guests and assign rooms
  • Process guest check-outs and post charges to accounts
  • Coordinate room status with housekeeping
  • Coordinate guestroom maintenance work
  • Sell rooms and hotel services

Requirements summary:

  • Previous customer service experience, preferably in a hotel
  • Excellent organizational and time management skills
  • Effective problem solving skills
  • Availability evenings and weekends
  • Night audit experience is an asset

Tools & skills

front office equipment
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-10-19
First seen by our source
2026-10-23
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Scheduleevening, weekends
Travelair: none · ground: none
PositionMostly standing
Physical demandsphysical low · computer moderate
Perks mentionedWellness, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Westmont Hospitality Group

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.

LinkedIn followers
27,297
People associated on LinkedIn
683
Reported office locations
  • Houston, TX, US
  • Toronto, Ontario, CA
  • London, GB
  • Luxembourg, LU
  • Tokyo, JP
  • Singapore, SG
  • Ras Al-Khaimah, AE
Business categories
  • Hospitality
  • Travel
Other recorded names
  • Westmont Hospitality Group
  • Westmont Group
  • Westmont Hospitality
Specialties
  • Hospitality
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from…

FieldValue
IndustryHospitality
Company size1 employee
HeadquartersHouston, TX
Organization typePrivately Held
SpecialtiesHospitality
Open jobs on Jobsy71
LinkedInView page
Job description

Hilton Winnipeg Airport Suites is looking for a Guest Services Representative to join our team! We’re looking for someone with a passion for customer service that is ready to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing.

The Guest Services Representative is a true ambassador for the Hilton Winnipeg Airport Suites. Our Guest Services Representative support our guests for through every stage of their stay with us, from the making of the reservation to check out and beyond. They provide exceptional service to our guests and uphold all manner of brand standards.

Qualifications:

  • Registers guests and assigns rooms, accommodating special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations/guest arrival.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Files room keys.
  • Knows how to use front office equipment.
  • Processes guest check-outs.
  • Posts and files all charges to guest, master, and city ledger accounts.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures.
  • Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Coordinates guestroom maintenance work with the engineering and maintenance division.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Previous experience in customer service, preferably in hotel environment
  • Excellent organizational skills
  • Excellent time management skills
  • Effective problem solving skills

Night Audit experience is an asset. Must be available evenings and weekends.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

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