Manager, Business Systems

The Manager, Business Systems provides management oversight of business applications and end-user software supporting the functional and operational teams. The IT Team supports the key systems including ERP, HRIS, Field Service Management, Expense Management, Business Intelligence (BI) reporting and other related applications. Reporting to the Vice President – Information Technology, you will focus on delivery and support that enable effective, reliable, and responsive development and implementation of business systems and platforms. The successful applicant will work closely with third-party IT service and technology providers to ensure applications meet and exceed business needs and expectations, resulting in benefits that maximize the performance and success of our clients group of companies.

Advantages
Hybrid work model with 3 days on site. Some flexibility to this model, to be discussed with VP if needed
Location: North end of the City, roughly 30 mins from downtown core
Close to major highways 404 and 407 and 400

Responsibilities
Core Responsibilities
• Orchestrate and ensure the delivery of high-quality, cost-effective, and consistent Application Services that achieves common standards and processes.
• Participate in the delivery and execution of application projects, system enhancements and data reporting initiatives.
• Manage and resolve application-related issues according to agreed upon service levels.
• Collaborate regularly with key stakeholders, departments and operational teams to design optimized business processes and application solutions to help solve complex business issues.
• Execute IT integration playbook including migration of business applications from data sourced in SQL, SaaS or other software.
• Develop and implement policies, procedures, and guidelines to ensure data integrity and security
• Develop and maintain application documentation knowledge base; promote and educate awareness of standard business processes and system work instructions
• Participate in the evaluation and development of AI-enabled solutions to support key processes, data reporting and performance metrics.
• Develop and achieve strong understanding and awareness of relevant service industries and marketplace including key and emerging technologies and third-party services/offerings: research, analyze, and recommend application behaviours to improve user experience, application performance and stability
• Ensure project milestones and department goals are met, adhering to approved budgets
• Raise and escalate any issues and concerns with IT management and/or business process owners
• Make user-centric productivity driven decisions and recommendations

Qualifications
Skills & Abilities
• Experience in developing and implementing IT services offerings including scope development, implementation planning and execution, financial budget management and forecasting, and ongoing service improvement and innovation
• Experience in team leadership, vendor management, client relationships management
• Hands-on Experience with ERP or other software implementations
• Thorough understanding of data relationships, data definitions and key performance metrics.
• Strategic thinker with a client-centric focus with a demonstrated ability to identify, research and resolve complex technical problems
• Experience with dealing with multiple stakeholders
• Strong desire to produce high-quality deliverables and to succeed by learning from colleagues and creating collaborative relationships at all levels
• Demonstrated success working in a team-based environment
• Proficient in self-planning skills sufficient to schedule, organize and manage multiple activities of varying complexity according to established plans and adjusting work schedules according to changing priorities, and time constraints
• Well-developed analytical skills with a strong attention to detail
• Excellent verbal, written and interpersonal communication skills sufficient to effectively communicate information to stakeholders
• Ability to multi-task and work in a deadline driven environment

Qualifications
• University or post graduate level education in computer science, business or related field.
• Bachelor’s degree in a relevant field required
• Additional certifications that exemplify a desire for continued education is a plus • Minimum of 5 years’ experience working as a manager in application management or relevant field

Summary
The Manager, Business Systems provides management oversight of business applications and end-user software supporting the functional and operational teams. The IT Team supports the key systems including ERP, HRIS, Field Service Management, Expense Management, Business Intelligence (BI) reporting and other related applications. Reporting to the Vice President – Information Technology, you will focus on delivery and support that enable effective, reliable, and responsive development and implementation of business systems and platforms. The successful applicant will work closely with third-party IT service and technology providers to ensure applications meet and exceed business needs and expectations, resulting in benefits that maximize the performance and success of our clients group of companies.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.