Senior Business Analyst

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Senior Business Analyst, Global Payments Platform (GPP)

What will you contribute?

Finastra is seeking a Senior Business Analyst with expertise in the implementation of our Global Payments Platform (GPP) for North American banking clients. This role is responsible for leading business analysis activities throughout the project lifecycle, including requirements gathering, solution design, stakeholder engagement, and client consultation. The ideal candidate will possess deep payments domain expertise, including ISO 20022 standards, domestic and cross-border payment processing, and major clearing and settlement networks.

Responsibilities & Deliverables

• Lead business analysis activities for Global Payments Platform (GPP) implementation projects.
• Gather, analyze, validate, and document client business requirements.
• Translate business requirements into detailed functional specifications, process flows, use cases, and interface requirements.
• Collaborate with clients, product management, development, and implementation teams to design solutions that meet business objectives.
• Conduct requirements workshops, discovery sessions, solution reviews, and stakeholder walkthroughs.
• Analyze and document domestic, international, and cross-border payment processing workflows.
• Provide subject matter expertise on payment schemes including Fedwire, ACH, SWIFT, and The Clearing House (TCH) Real-Time Payments (RTP).
• Ensure payment message and workflow requirements align with ISO 20022 standards and client operational needs.
• Support configuration, testing, troubleshooting, and issue resolution throughout implementation and deployment phases.
• Review business processes and recommend operational and system improvements.
• Assist with user acceptance testing (UAT), defect triage, and production readiness activities.
• Support product enhancements by identifying client, regulatory, and market-driven requirements.
• Serve as a trusted advisor to clients throughout the implementation lifecycle.
• Provide project support through deployment, go-live, stabilization, and client signoff.

Required Experience & Skills

• 5+ years of experience as a Business Analyst, Functional Consultant, or similar role within payments, banking, or financial technology environments.
• Experience implementing payment processing, payment hub, or banking technology solutions.
• Strong knowledge of payment systems, banking operations, and payment processing lifecycles.
• Deep understanding of ISO 20022 message standards and formats.
• Hands-on experience with payment networks and clearing systems, including Fedwire, ACH, SWIFT, and/or The Clearing House (TCH) Real-Time Payments (RTP).
• Strong knowledge of domestic, international, and cross-border payment processing, including clearing, settlement, reconciliation, and exception management processes.
• Experience gathering, documenting, and managing business and functional requirements.
• Proven ability to create functional specifications, workflow diagrams, process maps, and gap analyses.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to facilitate workshops and effectively communicate with both business and technical audiences.
• Experience working directly with financial institutions and banking clients.
• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Bachelor's degree in Business, Finance, Information Systems, or equivalent experience.
• Travel may be required based on business needs.

Preferred Qualifications

• Experience with payments modernization, payment hub implementations, or enterprise payment platforms.
• Knowledge of SWIFT MT/MX messaging standards and migration initiatives.
• Familiarity with real-time payments, instant payments, and emerging payment infrastructures.
• Experience supporting payment investigations, reconciliations, sanctions screening, liquidity management, and regulatory compliance initiatives.
• CBAP, PMI-PBA, or similar business analysis certifications preferred.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.